General Manager - Commercial Door & Dock

JOB SUMMARY

The General Manager leads day-to-day branch performance by aligning sales execution, service delivery, and operational excellence. This role drives revenue growth and profitability by developing customer relationships, managing the sales pipeline, and ensuring accurate estimating, scheduling, and follow-through. The manager oversees branch resources including staffing, training, inventory, facilities, and financial controls — to meet service levels and business targets. Success requires strong leadership, sound business judgment, and a hands-on approach to continuously improving safety, customer satisfaction, and branch results.

ESSENTIAL JOB FUNCTIONS

Manages the overall operations, sales, and business development activities for a branch location of an organization. Oversee branch operations, including staffing, training, inventory management, finance, systems, and facilities. Build and manage relationships with existing and prospective customers to maximize sales and satisfaction. Leads quoting, scheduling, and job execution to ensure projects and service work are delivered safely, on time, and within scope, coordinating with operations, technicians, and vendors as needed. Enforces safety, quality, and regulatory compliance across branch operations, conducting routine field/warehouse audits and driving corrective actions to reduce incidents and rework. Monitors and manages the branch financial performance to achieve sales, growth, and profitability targets. Maintains and utilizes up-to-date knowledge about the markets served, customers, vendors, and competitors to drive successful operations. May require a bachelor's degree. Typically reports to top management. Managers a Service Team through subordinate managers and directly leads the sales professionals. Provides input to strategic decisions that affect the functional area of responsibility. Responsible for input into developing the budget. This job description is not designed to cover or contain a comprehensive listing of the required activities, duties, or responsibilities of the team member. Duties, obligations, and activities may change, or new ones may be assigned at any time with or without notice. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

LEADERSHIP COMPETENCY MODEL

This role requires the demonstration of the following competencies: Instills Trust | Communicates Effectively | Demonstrates Customer Focus | Takes Initiative | Makes Quality Decisions | Drives Growth | Ensures Accountability | Drives Results

KNOWLEDGE, SKILLS, AND ABILITIES

Drive business development Ensures Gold Card level customer support Develop sales targets Execute inventory management Knowledgeable on sales and operations planning and performance Knowledgeable on financial performance evaluation and problem-solving Able to coach and develop the team on skills

SUPERVISORY RESPONSIBILITIES

This position has supervisory responsibilities.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

This is an in-office job role with no remote or hybrid work options In office and warehouse environment and at third party work locations Moderate periods sitting at a desk and working on a computer Must be able to lift up to 25 pounds at times

PLANNED BUSINESS TRAVEL

This job requires planned business travel within the assigned branch territory geography when coaching sales professionals and service technicians.

EDUCATION AND EXPERIENCE

High School diploma or equivalent is required. Bachelor's degree, highly preferred. Industrial Services and/or distribution services experience is required. Combined experience in B2B sales and operational practices of five (5) or more years with education is desirable. Previous experience in managing Sales is desirable

EEO STATEMENT

DuraServ is an equal-opportunity employer. We prohibit discrimination and afford equal employment opportunities to team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Our EEO policy applies to all aspects of the relationship between DuraServ and its team members, including recruitment, employment, promotion, transfer, training, working conditions, compensation, benefits, and application of policies.