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Job Description
"This role is designed for hospitality leaders who thrive in the middle of the action. The Restaurant Manager serves as a key operational leader responsible for executing the V experience, developing people, protecting standards, and ensuring exceptional guest experiences every shift."
JOB OVERVIEW
At V Modern Italian, the Restaurant Manager is a hands-on operational leader responsible for driving execution, supporting team development, and ensuring exceptional hospitality throughout every shift. This role partners closely with the General Manager and Assistant General Manager to oversee Front of House operations, guest experience, dining room execution, beverage performance, host stand operations, and team accountability. The Restaurant Manager serves as a visible leadership presence on the floor, setting the tone for hospitality, coaching team members in real time, and ensuring operational standards are consistently executed. This is not an office position. This is a floor leadership role. The Restaurant Manager leads from the front, develops people through coaching, and protects the standards that define the V Modern Italian experience.
OUR VISION
We Create the Future of Hospitality. Every interaction matters. Every guest matters. Every shift is an opportunity to elevate expectations. The Restaurant Manager helps bring that vision to life through leadership, execution, and an unwavering commitment to hospitality.
OUR STANDARD
Extraordinary Is the Standard. Good is expected. Great is required. Extraordinary is our standard. Every guest. Every interaction. Every shift. No exceptions. The Restaurant Manager is responsible for protecting that standard throughout the dining room, bar, and guest experience.
OUR HOSPITALITY PROMISE
Do Something Worth Remembering. — Benjamin Westling Hospitality is not transactional. It is emotional. Guests may forget what happened during service. They will never forget how they were made to feel. Every interaction is an opportunity to create a memorable moment. Every guest should leave feeling seen, valued, and excited to return.
WHO THRIVES AT V MODERN ITALIAN
You will excel in this role if you: Thrive in high-volume hospitality environments. Prefer leading from the floor rather than managing from an office. Enjoy coaching and developing people. Take pride in creating memorable guest experiences. Hold yourself and others accountable to high standards. Remain calm, professional, and solutions-oriented under pressure. Have a passion for hospitality, food, wine, cocktails, and service excellence. Possess an ownership mentality and take pride in the success of the business.
KEY RESPONSIBILITIES
Operations Leadership Lead daily restaurant operations with a focus on hospitality, execution, cleanliness, organization, and profitability. Serve as Manager on Duty (MOD) when scheduled. Maintain a visible leadership presence throughout service. Ensure all Front of House standards, systems, and procedures are executed consistently. Support smooth communication between Front of House and Back of House teams. Identify operational opportunities and implement solutions that improve guest experience and efficiency. Protect the V Modern Italian experience during every shift. Guest Experience Leadership Deliver exceptional hospitality and service execution. Support and coach the team in creating memorable guest experiences. Anticipate guest needs and proactively address concerns. Resolve guest issues with urgency, professionalism, and empathy. Build guest relationships that create loyalty and repeat business. Ensure every guest interaction reflects the V hospitality promise. Lead service recovery efforts and create positive outcomes for guests. Bar & Beverage Leadership Oversee daily bar operations and beverage execution. Support beverage inventory management, ordering, receiving, and storage procedures. Ensure compliance with beverage recipes, standards, and portion controls. Coach bartenders and servers on beverage knowledge, cocktail execution, wine sales, and upselling techniques. Monitor beverage costs, waste, and profitability. Partner with leadership on beverage program initiatives and menu execution. Support responsible alcohol service and compliance standards. Host Stand & Guest Flow Management Oversee reservation management, seating strategy, and guest flow. Ensure the host stand operates with professionalism, accuracy, and hospitality. Support Lead Hosts and Hosts in delivering exceptional arrival and departure experiences. Monitor dining room pacing and table utilization. Ensure proper use of OpenTable and guest profile management. Coordinate seating strategies that balance guest experience and operational efficiency. Team Leadership & Development Recruit, train, coach, and develop Front of House team members. Conduct real-time coaching and performance conversations. Reinforce accountability, professionalism, and hospitality standards. Support onboarding and training of new team members. Foster a culture of teamwork, communication, and continuous improvement. Recognize and celebrate strong performance while addressing opportunities for growth. Develop future leaders through mentorship and coaching. Financial Performance Support achievement of sales, labor, profitability, and guest satisfaction goals. Assist with inventory management, ordering, and cost controls. Monitor labor deployment and staffing efficiency. Review shift performance and operational metrics. Assist with daily reporting, cash handling, comps, voids, and operational documentation. Support initiatives that improve profitability while maintaining guest experience. Standards, Systems & Compliance Uphold all V Modern Italian hospitality standards, systems, and operating procedures. Ensure compliance with health department regulations, alcohol service laws, and workplace policies. Maintain cleanliness, safety, organization, and maintenance standards. Ensure all opening, shift, and closing procedures are executed consistently. Protect the integrity of the V Modern Italian brand through disciplined execution and attention to detail.
REQUIREMENTS
Minimum 2 years of management or supervisory experience in upscale casual, polished casual, fine dining, hotel, or high-volume hospitality environments. Strong understanding of restaurant operations, service standards, and guest experience. Knowledge of bar operations, cocktails, wine, beer, and beverage programs. Experience with OpenTable or similar reservation management platforms preferred. Strong leadership, communication, coaching, and conflict-resolution skills. Ability to lead teams in fast-paced, high-pressure environments. Strong organizational and problem-solving abilities. Proficiency with restaurant technology platforms and reporting systems. Availability to work evenings, weekends, and holidays.
CAREER PATH
The Restaurant Manager position serves as a development role for future senior operational leaders within V Modern Italian. Successful Restaurant Managers demonstrate exceptional hospitality, leadership capability, operational excellence, financial awareness, and a commitment to developing people.
Potential advancement opportunities include:
Assistant General Manager General Manager
COMPENSATION & BENEFITS
Competitive salary aligned with experience and performance. Performance-based bonus opportunities. Health, dental, and vision insurance options. Dining discounts and company perks. Leadership development and career advancement opportunities. Opportunity to help build one of the industry's most exciting hospitality brands.
WHAT WE'RE LOOKING FOR A
hospitality leader who thrives on the floor, develops people, and protects the guest experience. Someone who understands that leadership is not a position—it is presence. Someone who takes ownership of every shift, every guest interaction, and every team member's success. The Restaurant Manager ensures every service is executed with excellence, every guest feels valued, and every team member understands what extraordinary hospitality looks like.
Pay:
$60,000.00 - $75,000.00 per year
Benefits:
Employee discount Health insurance Opportunities for advancement Paid time off
