Operations Manager

Operations Manager West Columbia, SC Job Details Full-time $60,000 - $65,000 a year 1 day ago Benefits Health insurance Paid time off Employee discount Qualifications Cost management Computer operation Operations management Sales Computer literacy Staff scheduling Regulatory compliance Managing hospitality teams Mid-level Team development Hiring Bar Overseeing compliance functions Team management Receiving shipments Recruiting Computer skills Food ordering POS systems 2 years Staffing management Overseeing training Stock rotation Food service management Staff development Hospitality management Performance evaluation

Full Job Description Job Description:

An Operations Manager is responsible for all Guest service, restaurant and bar profitability and suggestive selling standards including but not limited to food and beverage and bar personnel. Participates in the hiring, training, scheduling, development, progressive discipline and performance evaluations for the bar personnel. In addition, executes the service of all parties and banquets in cooperation with Sales Department and DOSM. This position is responsible for, but not limited to, the following;

Duties and Responsibilities:

 Ensuring all service and suggestive selling standards are met.  Coordinating all sales contests to increase guest check average.  Managing labor and cost of goods sold (COGS) replacements and supplies line items related to bar operations.  Executing all bar requirements for parties and banquets.  Participating in the Bar team member recruiting, hiring, training, development progressive discipline and discharge.  Ensuring compliance with ABC regulations and Alcohol Awareness Program.  Participating in management meetings and communicating to Management on bar operations.  Scheduling and labor management.  Overseeing basic POS programing and training for bar team members.  Managing breaks to avoid break penalties.  Ensuring a harassment-free work environment.

Job Requirements Skill/Experience:

Minimum of two years Restaurant Management experience in a high-volume environment and possess basic computer skills and spreadsheet familiarity. Would prefer a kitchen background, however not mandatory.

Job Activities:

 Manages and leads each shift to ensure maximum Guest satisfaction and profitability.  Oversees suggestive selling contests and education.  Manages guest service standards and education.  Administers Bar team member hiring, training, development, scheduling, performance reviews, progressive discipline and discharge.  Resolves problems and implements correction actions.  Manages Guest recovery situations.  Administers bar product ordering, receiving and rotation.  Functions in a hands-on work environment.  Interacts with guests and provides "best for the Guest" service.  Assists on the floor when and where necessary to ensure positive Guest experience.

Reporting Relationship:

 Reports to

General Manager Job Type:

Full-time Pay:

$60,000.00 - $65,000.00 per year

Benefits:

Employee discount Health insurance Paid time off Application Question(s): Do you have any job experience in a family entertainment center? If so, what attractions have you worked with? What days and times are you available to work? How many years of general management experience do you have in a full service, eat -in restaurant? This does NOT mean pizza or fast food. This includes places where guests come in, sit down, are served at their tables, and there is a full kitchen with a varied menu.

Work Location:

In person