General Manager Campus Dining

Lead the Future of Campus Dining Are you a strategic hospitality leader with a proven track record of managing complex, multi-unit food operations? The University of Tennessee at Martin is seeking a General Manager to serve as the senior-most leader for our campus dining ecosystem. In this high-visibility role, you will be the primary architect of the student experience, overseeing a diverse portfolio that includes Residential Dining, High-End Catering, and Retail operations. If you are a "Manager of Managers" who thrives on financial accountability and client partnership, we want to hear from you.

Key Responsibilities Strategic & Operational Leadership:

Direct all contract management services for the account, providing a local vision that sustains growth and elevates service standards.

Financial Accountability:

Take full ownership of the P&L, including budgeting, revenue forecasting, cost control, and payroll oversight for a high-volume unit.

Team Excellence:

Lead, mentor, and develop a management-level administrative team, fostering a culture of professional growth and high-level accountability.

Client Partnership:

Act as the primary point of contact for University stakeholders, ensuring total contract compliance and exceptional client satisfaction.

Innovation:

Implement data-driven solutions and creative dining concepts to optimize profitability and the student experience.

Requirements Leadership Depth:

Minimum of 5 years in a formal management role , with specific experience supervising other manager-level reports (Manager of Managers).

Industry Expertise:

Minimum of 5 years of food service management experience , ideally within a high-volume campus, hospital, or corporate environment.

Financial Acumen:

Proven history of full P&L ownership , including budgeting and revenue optimization for multi-outlet operations (Residential, Retail, and Catering).

Education:

Bachelor's degree or an equivalent combination of education and directly relevant leadership experience.

Compliance:

Deep knowledge of food safety (ServSafe), sanitation standards, and workplace safety regulations. Preferred Qualifications Experience leading large-scale contract foodservice operations (e.g., Higher Ed or large institutional systems). A career history showing stable tenure and progressive growth (averaging 3+ years in previous leadership roles). Exceptional communication skills with the ability to pivot between strategic boardrooms and high-paced operational floors. Why Join Us? This is an opportunity to lead a premier institution's dining program where your financial expertise and passion for hospitality directly impact thousands of daily lives. We offer a collaborative environment, competitive benefits, and a platform for senior-level professional impact. The company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.