General Manager RV Park (Turnaround/Renovation) Pigeon Forge, TN

General Manager, Transitioning RV Park in Pigeon Forge Pigeon Forge / Sevier County, Tennessee • Full-time, on-site • Reports to Ownership Who we are We're a growing outdoor-hospitality brand built on the idea of putting genuinely great places to stay right at the doorstep of America's bucket-list destinations. We are not a luxury resort, and we don't want to be. Our mission is to provide safe, clean, modern, and well-maintained RV sites with a park that provides everything a guest needs and expects on site. The place & the market Our property sits in the Gatlinburg / Pigeon Forge / Sevierville corridor, one of the highest-demand outdoor-tourism markets in the country, minutes from the gateway to Great Smoky Mountains National Park. The park contains 60+ RV sites with 8 rental cabins, plus a bathhouse, office, workshop, and two gazebos. The season is long, running spring through fall plus the holiday stretch. The Role The role is to lead an active turnaround, not take over a stabilized park. We're about to start some significant upgrades. For roughly the first 12 to 24 months, this job is as much managing site improvement projects as it is operations. You'll have real responsibility and real leeway to shape what the park becomes. Here, the challenge isn't filling sites; it's executing a modernization plan without disrupting on site guests as well as guests who keep arriving. We need someone who is equal parts property manager and project manager. What you'll own Repairs and Improvements. Acting as owner's rep across every active repair and light upgrade contracts, managing contractors, sequencing dependencies, managing change orders, and punchlist closeout, and keeping the work moving on schedule. Property management & the team. Running the park day to day and leading a people-centric operation: hiring, scheduling, training, and retaining front desk, grounds, maintenance, and seasonal staff, and being the kind of manager guests trust and staff respect. Guests, including the hard transitions. Day-to-day guest experience, reviews, and service recovery, and as we reposition the park, leading the respectful wind-down of some long-term stays. Some guests have called this place home for years; as rates and standards change, not everyone will continue with us. Handling those conversations with both firmness and genuine compassion is part of the role. Operations. Scheduling,online reservations systems, check-in/out, site turnover, store, utilities. Facilities & safety. Grounds, hookups, bathhouse standards, weather/storm response, and site safety with active construction underway, plus local permits and health/safety compliance. Local presence. Representing our brand in the community and maintaining strong relationships with our vendors, trades, and tourism partners. The P&L. Occupancy, site rates, ancillary revenue (laundry), labor cost, OpEx, and clean weekly/monthly reporting to ownership. What we're looking for in our ideal hire You know how to manage trades and construction projects. You can hold contractors to scope and schedule, sequence dependent work, navigate inspections, and keep a multi-contract job moving without losing the thread. You're a genuinely strong, people-centric, positive attitude property manager. You run a property and a team well, and people are at the center of how you do it. You're comfortable in tough situations. You can hold a firm line in hard conversations, with trades who push back and with guests who may be problematic at times. You're hands-on and calm in chaos. High ownership, low ego, steady when the park is full and the job site is busy. You communicate clearly, in writing and in person. You represent the brand to guests, staff, vendors, and the county. You're comfortable with the right tools: reservation/PMS systems (Newbook a plus), Google tools, and spreadsheets. You're comfortable with the numbers, occupancy, rates, and basic budgeting. Deep P&L expertise is a plus, not a prerequisite; it's something we can develop in the right operator. Prior campground/RV-park or hospitality-operations experience. A construction or project-management background, or experience running a property through a major renovation. Comfort communicating with and navigating local government, permitting offices, inspectors, and utility providers. Knowledge of the Smokies corridor and its labor and subcontractor market.

Not a fit if:

you're looking for a fully stabilized property to maintain rather than a turnaround to lead; you avoid hard conversations or can't hold a firm line with guests or trades; you can't keep guests safe and informed while construction happens around them; or you talk hospitality but can't point to operational results. Compensation & benefits Competitive base salary plus a performance bonus tied to operational and project milestones.

A complimentary full-hookup RV site:

provided as your housing on the property, free of charge. Paid time off and holidays. A high-ownership role at the second property of a growing brand, with advancement as we expand. How to apply Please submit resume and cover letter.

Pay:

From $40,000.00 per year

Benefits:

Paid time off People with a criminal record are encouraged to apply

Work Location:

In person