PMC-OM Assistant Manager

Wiwynn International Corporation is a global leader in cloud infrastructure, specializing in high-density computing and storage products. Established in 2012, the company offers integrated solutions for enterprises looking to build, distribute, or resell cloud services. Wiwynn's rack solutions cater to leading data centers, providing high-performance computers and storage products. With an experienced management team and established relationships with cloud services providers, Wiwynn is well positioned for future expansion and growth. With a focus on delivering high-quality, scalable solutions, Wiwynn supports the growing demand for efficient, reliable cloud infrastructure.

General Purpose:

The PMC-OM Associate Manager is a critical leadership role responsible for managing shipping operations from the WYUS facility to customer data centers, including the coordination of both domestic and international logistics. This position supports the planning team to ensure the seamless execution of production schedules and effective inventory management, including the timely disposition of excess, scrap, and RTV materials. Success in this role requires strong collaboration with cross-functional teams across WYMX—such as PMC, Purchasing, Quality, Customs, and Logistics—to drive operational efficiency and meet delivery commitments.

Key Responsibilities:

Manage the processing, fulfillment, and tracking of customer orders from the time Fulfilment drops them until they are shipped. Resolving customer inquiries, addressing issues related to damage racks, racks not shipping on time, etc. Mentoring, coaching, and supervising the Planning and Order Management team, organizing daily activities. Analyzing customer KPIs and trends to improve processes, monitoring operating costs, and maintaining accurate documentation. Coordinating with other departments, finance, compliance, AM, to ensure timely and complete order resolution. Generate STOs and delivery notes for finished goods and raw material shipments Partner with IT to resolve shipment-related system issues Maintain strong communication and coordination with PMC, MC, and OM teams at the Mexico site Organize and drive action plans with PD, TE, and QA to meet critical shipment priorities Coordinate rework meetings for material changes and process adjustments Manage daily reporting for production planning, material control, and order management Collaborate with warehouse teams to ensure timely material replenishment Support cycle count audits to maintain inventory accuracy Handle escalations and coordinate with internal and external teams for timely disposition of scrap, excess, and defective materials Identify and escalate inventory discrepancies; follow through on corrective actions Promote and uphold safety and quality standards Assist in onboarding and training of new team members This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as needed to meet the ongoing requirements of the organization, consistent with applicable laws.

Basic Qualifications:

High computer skills (Microsoft Office, Power BI, Power Automate, Sharepoint) Strong attention to detail and accuracy Ability to work in a fast-paced environment Excellent written and verbal communication skills Ability to lead, motivate, and support team members to achieve goals Extra mile: This job might require communication/support after regular working office hours to ensure nothing is pending by

EOD Preferred Qualifications:

3-5 years of experience in customer service or technical support, with a focus on supply chain or logistics Experience in generating operational reports Strong organizational and multitasking abilities Education / Experience Technical Degree / Some College /

Bachelor Degree Work Environment:

May require working flexible shifts Bilingual (Spanish/English) is a plus •

Note:

This job description reflects essential functions, it does not prescribe or restrict the number or types of tasks that may be assigned or reassigned during the conduct of business

Region/Country Specific Details:

Must be a US citizen or a legal resident; provide current residence address and driver's license. English-Spanish fluency preferred.

Job Type:

Full-time Benefits:

401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Education:

Bachelor's (Preferred)

Experience:

customer service/technical support, supply chain/logistics: 2 years (Required)

Microsoft Office, Power BI, Power Automate, Sharepoint:

3 years (Required)

Language:

English (Required) Ability to

Commute:

El Paso, TX 79936 (Required)

Work Location:

In person