General Manager

General Manager

FAMILY ENTERTAINMENT GROUP LLC

• 3.2 Grapevine, TX Job Details Full-time $65,000
• $75,000 a year 23 hours ago Qualifications Managing retail teams Staff scheduling Equipment troubleshooting Team scheduling Managing hospitality teams High school diploma or GED Profit & Loss statement Data analytics Financial performance measurement Technical troubleshooting support Productivity software Equipment inventory management Managing hospitality operations budgets POS systems Retail management

Technical Proficiency Full Job Description Description:

The General Manager (GM) is responsible for all aspects of location success — from guest experience and operational execution to team leadership and financial performance. This role leads by example, inspiring a culture of fun, service, and accountability while ensuring optimal guest conditions, fully functioning games, and aligned execution of company purpose, values, and priorities. Key Responsibilities Operational Execution & Guest Experience Lead daily operations across games, attractions, food & beverage, and retail, ensuring smooth execution and alignment with brand standards. Champion Optimal Player Conditions by proactively monitoring game uptime, equipment functionality, and tech team performance. Maintain a clean, safe, organized environment that meets or exceeds company expectations and regulatory requirements (OSHA, ADA, local codes). Analyze guest feedback, online reviews, and mystery shop results to continuously elevate service delivery and satisfaction. Oversee inventory, vendor performance, and preventative maintenance routines to ensure product and equipment reliability. Team Leadership & Culture Recruit, hire, train, and develop a high-performing team that reflects the company's purpose, values, and performance standards. Conduct performance evaluations, deliver ongoing coaching, and manage disciplinary processes in alignment with HR practices. Foster a positive, team-oriented culture where recognition, communication, and accountability are part of everyday leadership. Lead weekly leadership team meetings, daily huddles, and regular 1:1s to reinforce goals, share updates, and build team engagement. Serve as a hands-on leader who models frontline excellence and inspires others to create memorable guest experiences. Financial Management & Labor Optimization Own the full location P&L, including revenue, labor, COGS, and controllable expenses. Use labor forecasting tools, business volume trends, and weekly payroll data to optimize schedules and manage costs. Conduct financial and performance analysis to identify business opportunities and implement action plans for continuous improvement. Maintain accurate documentation of schedules, labor records, compliance audits, and operational performance. Support local marketing activations, community partnerships, and event sales to drive foot traffic and revenue. Communication, Alignment & Partner Collaboration Cascade company priorities, purpose, and weekly goals to team members through structured communication channels. Partner with cross-functional teams (HR, Tech, Facilities, Marketing) to address site needs and elevate the overall experience. Collaborate with venue hosts and partners (e.g., Great Wolf, Kalahari) to align guest services and uphold brand excellence. Participate in district-level meetings, share insights with peers, and contribute to broader regional initiatives. Ensure all documentation, reports, and compliance requirements are submitted accurately and on time.

Requirements:

3-5+ years of leadership experience in family entertainment, arcade, hospitality, theme park, or retail operations Proven success managing multi-disciplinary teams in high-volume environments Strong business acumen and comfort with P&L ownership, labor management, and operational analytics Excellent communication, coaching, organizational, and problem-solving skills Proficiency in scheduling systems, POS, inventory tools, Microsoft Office, and basic technical troubleshooting Willingness to work evenings, weekends, holidays, and travel to other locations if required High school diploma or equivalent required; associate's or bachelor's degree preferred

Guest Obsession:

a passion for creating amazing guest experiences Fun & Energy. Leads with positivity, playfulness, and passion Core Leadership Competencies Learns & Adapts

• Takes initiative, solves problems, and drives improvement Energizes Others
• Connects people to purpose, values, and goals

Accountable:

Takes ownership of outcomes. Follows through and delivers results Develops Talent

• Builds strong teams and drives performance Executes with Excellence
• Executes with focus, detail, and consistency Resilience
• helps others stay focused and thrive through change