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Job Description
Restaurant Manager Heitmiller Steakhouse - 3.1 Waco, TX Job Details Full-time $50,000 - $70,000 a year 16 hours ago Benefits Paid time off Employee discount Qualifications Food service closing procedures Employee onboarding Food service opening procedures Bar safety compliance (food service) Operations coordination Store closing procedures Coaching Staff scheduling In-person customer service Processing cash transactions Table management Team scheduling Mid-level Team development Hiring Hospitality industry experience Team training Organizational skills Leading team collaboration initiatives Schedule creation Managing food service teams POS systems Leadership 2 years Team motivation (leadership skill) Communication skills Staffing management General management Safety protocol implementation Staff development Full Job Description Job description: About Heitmiller Steakhouse Heitmiller Steakhouse is an award-winning hospitality-driven steakhouse committed to quality, consistency, and teamwork. Our leadership team is hands-on and service-focused, with a strong emphasis on communication between the dining room and the kitchen to deliver an exceptional guest experience.
Position Summary:
The Front of House Manager plays a key leadership role in supporting daily service operations while actively working on the floor and at expo during service. This position is hands-on and service-driven, working in close partnership with the general manager, ownership, and kitchen leadership to ensure clear communication, smooth service flow, and consistent execution across the restaurant. A major focus of this role is overseeing and supporting expo operations, ensuring accuracy, pacing, and a seamless transition from kitchen to table.
Key Responsibilities:
Lead, coach, and support FOH staff including servers, bartenders, hosts, and support staff Actively manage the dining room during service and lead by example Run or closely oversee expo during service to ensure food accuracy, ticket pacing, and clear BOH/FOH communication Collaborate with kitchen leadership on timing, course flow, and guest needs Monitor table flow, wait times, and overall guest experience Coach FOH staff in real time to maintain service standards and efficiency Address guest concerns professionally and proactively Create and manage FOH schedules while maintaining labor efficiency Assist with hiring, onboarding, training, and ongoing staff development Enforce service standards, safety procedures, and alcohol compliance Oversee opening and closing duties, shift notes, and basic cash handling Help foster a positive, accountable, and team-oriented work culture
Qualifications:
2+ years of FOH management experience in a full-service restaurant Strong understanding of expo, service pacing, and kitchen-to-floor coordination Comfortable working the floor and expo during busy services Excellent leadership, communication, and organizational skills Calm, confident presence during high-volume shifts Strong guest service and problem-solving abilities Experience with POS systems and scheduling software Flexible availability including nights, weekends, and holidays
What We Offer:
Competitive salary based on experience Performance-based bonus opportunities Growth potential within Heitmiller Steakhouse Supportive ownership and leadership team Employee meals and other perks
Job Type:
Full-time Benefits:
Employee discount Paid time off
Work Location:
In person Heitmiller Steakhouse, located at 4509 I 35 N Frontage Rd, Lacy Lakeview, TX, stands out as a must-visit destination for steak lovers. Renowned for its expertly cooked meats, patrons rave about the prime rib and bone-in ribeye. Guests appreciate the well-seasoned steaks, complemented by a cozy atmosphere highlighted by rustic décor and taxidermy. The attentive waitstaff, notably exceptional servers like Pam and Justin, contribute to a welcoming dining experience. While the culinary creations, including tempting appetizers like cheese sticks and fresh guacamole, delight the taste buds, some feedback suggests improvements in their bread and butter offerings. The cinnamon butter and warm freshly baked bread, however, have received glowing remarks, especially when paired with house-made desserts. Though occasional service hiccups, such as a lack of attentiveness from the hostess, have been noted, the overall dining experience at Heitmiller Steakhouse is characterized by prompt seating, accurate meal delivery, and attentive staff. Many customers leave vowing to return for more delicious steaks and delightful ambiance. For a satisfying meal in a relaxed setting, Heitmiller Steakhouse remains at the forefront of steakhouse excellence.
