Shift Supervisor

Shift Supervisor MilkShake Factory - 3.5 Gilbert, AZ Job Details Part-time $15.15 - $22.00 an hour 1 hour ago Benefits Employee discount Flexible schedule Qualifications Retail customer service procedures Food handling Customer communication Staff supervision Quick service & fast food restaurant Customer service Processing cash transactions High school diploma or GED Customer engagement Leading team collaboration initiatives Team motivation (leadership skill) Safety protocol implementation Full Job Description

ABOUT US

At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun and master the art of desserts, look no further - you've found your place.

We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks: Enjoy a 'chill' work attire Be part of a rapidly growing concept Develop into a chocolate-tasting expert - other chocolates will never taste the same Become a valued member of a cool team and local neighborhood community Embark on a journey with us where there is room to grow and develop internally Come shake things up with MilkShake Factory!

POSITION OVERVIEW

Our Shift Supervisors keep things spinning and shaking during scheduled shifts. Shift Supervisors work alongside and lead team members to meet or exceed shift goals while maintaining a fun and professional retail environment. They are trained to have a strong understanding of the company, culture, and team with a focus on providing an unforgettable experience for every customer.

ESSENTIAL FUNCTIONS

Bring your A-game to MilkShake Factory and champion our culture with excellence and integrity. Take charge of opening and closing duties, both solo and by rallying the team. Dive into Team Member training, providing clear feedback and coaching vibes. Keep the store manager in the loop on Team Member performance. Amp up the customer's love as a brand advocate, showing genuine enthusiasm and top-tier customer service. Boost those sales with your creative flair—sampling, product recommendations, and subtle upselling moves. Master the art of crafting high-quality milkshakes, sundaes, and dipped chocolates while sticking to the recipe and presentation standards. Nailed it. Keep that cool demeanor intact when smoothing out customer complaints. Stay on top of the game by organizing work and sales areas, from stockrooms to coolers and freezers. Dive into the retail magic, prepping the environment for promotions with seasonal vibes, rotating products, and killer signage. Ensure the team follows cash management policies flawlessly. Safety first! Execute all tasks with a safety mindset. Stay on top of food safety and quality, reporting anything fishy to the store manager. Ready for anything? Dive into those extra duties with flair!

REQUIREMENTS

Available to work flexible hours that may include early mornings, evenings, nights, weekends, and holidays - including at least two Sunday shifts per month Strong communication skills, interpersonal skills, and exceptional customer service skills Proven ability to work in a fast-paced team environment while demonstrating leadership and delegation skills Ability to judge and appropriately react to business activity to ensure labor management Attention to detail and safety requirements Manual dexterity and good hand-eye coordination Previous customer service and cash-handling experience High school diploma or GED Must perform physical activities to accomplish assigned duties, such as walking and standing for up to and including 4 hours at a time, bending, stooping, reaching, and lifting to 25 pounds

Job Type:

Part-time Pay:

$15.15 - $22.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person