Cantina Shift Lead

Job Title:

Cantina Shift Lead Location:

Heard Museum Phoenix Full/Part Time:

Full Time, Non-Exempt Pay:

$17.15/hour Job Description The Cantina Shift Lead supports the day-to-day operations of the Museum Cantina by providing leadership, guidance, and hands-on assistance to front-of-house staff. This role ensures a welcoming and efficient guest experience, while also upholding service standards, food safety practices, and smooth services operations. Working closely with the Cantina Supervisor, the Shift Lead acts as a shift supervisor, helping to train staff, resolve guest concerns, and maintain a positive work environment. Essential Duties & Responsibilities

• Supervise daily Cantina operations during assigned shifts, ensuring excellent service and guest satisfaction.
• Provide guidance and support to Cantina staff, including training, coaching, and performance feedback.
• Assist with break management and shift coverage to ensure adequate staffing.
• Oversee cash handling, and end-of-day reporting.
• Support inventory control by monitoring stock levels, restocking supplies, and assisting with orders.
• Maintain compliance with food safety, sanitation, and health standards.
• Act as a point of contact for guest questions, feedback, or concerns, resolving issues promptly and professionally.
• Assist with special events or museum programs requiring café services. Qualifications
• 2+ years of food service or hospitality experience; prior supervisory experience preferred.
• Strong leadership and communication skills with the ability to motivate a team.
• Knowledge of café or restaurant operations, including POS systems and cash handling.
• Commitment to excellent customer service and guest engagement.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Availability to work weekends, evenings, and holidays as required by museum operations.

Employment Requirement:

Background Check Education

• High School Diploma Required
• College Degree Preferred To apply, please send your resumé to with the subject line: Cantina Team Lead .

You may also include a cover letter or paragraph explaining your interest in the position.