JOB ACCOUNTABILITIES
Supervise and lead Patient Access Representatives in all aspects of registration performance, including point-of-service (POS) collections, productivity, and quality. Review department processes and demonstrate initiative in recommending and implementing improvements. Train, coach, and develop staff, fostering an environment that promotes morale, engagement, and professional growth. Identify performance deficiencies and opportunities for improvement; implement appropriate action plans. Assist in evaluating, counseling, and developing staff through regular performance appraisals. Enforce departmental policies, practices, procedures, and work rules in accordance with hospital and enterprise standards. Demonstrate effective problem-solving and conflict-resolution skills to manage internal and interdepartmental challenges. Respond to inquiries and requests, including emails, phone calls, and account issues, in a timely and professional manner. Manage operational metrics to ensure the department meets POS and DNFB (Discharged Not Final Billed) goals. Manitor and manage staff schedules, time-off approvals, meal breaks, and overtime to align with budgetary guidelines. Track and order department supplies, ensuring expenditures remain within the allocated monthly budget. Participate in interviewing, hiring, onboarding, and orientation of new staff. Attend meetings and complete assignments or escalations (e.g., encounters) in a timely manner. Perform other related duties as assigned with a positive, team-oriented attitude.
JOB QUALIFICATIONS
Education Req High School or equivalent Pref Bachelor's Degree In related field. Work Experience Req 3 years
- Experience in a Hospital Admitting Department. 1
- 2 years
- Previous experience in a lead or supervisor role in patient access.
Knowledge, Skills and Abilities Req In-depth knowledge of all functions of the Admitting Department. Proficiency in all insurance types, including government health programs (e.g., Medicare, Medicaid). Knowledge of hospital and departmental policies, EMTALA regulations, and registration standards. Strong communication skills, including the ability to speak, read, and write English proficiently. Demonstrated ability to work independently with minimal supervision. Proficiency with computers and medical terminology. Ability to effectively communicate with individuals from diverse socio-economic and ethnic backgrounds under stressful conditions. Strong interpersonal skills to foster positive working relationships with internal and external stakeholders. Licenses/Certifications Req Basic Life Support (BLS) Healthcare Provider from American Heart Association
- Within 30 days of hire. Management of Assaultive Behavior
- MAB If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. Pay Transparency The hourly rate range for this position is $60,320.00
- $94,020.
00. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. The Patient Access Supervisor is responsible for overseeing the day-to-day activities of Patient Access Representatives, ensuring optimal performance in registration accuracy, collections, productivity, and quality. This role requires the ability to work under fast-paced and dynamic conditions with a high degree of accuracy and professionalism, across all departmental functions. The Supervisor must exhibit strong communication skills, demonstrate leadership, and collaborate with the Senior Manager/Manager to support departmental and organizational goals. This position serves as the acting manager in their absence and must be available for on-call duties and variable shifts as needed for business operations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: https://wd5.myworkday.com/usc/d/inst/1$9925/9925$147419.htmld USC is a leading private research university located in the heart of downtown Los Angeles
- a global center for arts, technology and international business. As the largest private employer in the city
- responsible for more than $5 billion annually in economic activity in the region
- we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills. As a USC employee, you will enjoy excellent benefits and perks, and you will be a member of the Trojan Family
- the faculty, staff, students and alumni who make USC a great place to work.
Application help If you need assistance during the application process, see our application help. (If you already work for USC, see Your USC career.) At any point you may also contact our HR Service Center for help at (213) 821-8100 or uschr@usc.edu. Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!
