Shift Lead - 7171

Now Hiring Shift Lead at our Thorntons/ampm location in Auburn, CA! OWN your Career with Thorntons and enjoy these benefits…

• WEEKLY Pay Starting at $19.75/HR
• Plan to Win Bonus (paid quarterly)
• Career Path - 45% of Management is Promoted from within!
• Vacation and Sick Days
• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Free Team Member Meal Benefit & Dispensed Beverages (during shift) Are you looking for a company that provides opportunity to GROW your career in a fast-paced, team environment?

Thorntons has a thriving culture focused on the core values of Delighting the Guest with Restless Dissatisfaction and a Passion for Detail while Having Fun and Cheering for Each Other. Everyone Counts. No matter what you look like, where you are from, or who you love - We Welcome You! If you are energetic, professional, career-minded, and want to help make Thorntons/ampm our Guests' favorite place to stop when they are on-the-go, then we want YOU to apply now!

https:

//my.peoplematter.com/mja/ThorntonsInc/jobapp/GetStarted A shift leader is expected to maintain overall safety, all GSR shift duties, all shift reconciliation procedures, category counts, cash and inventory control and vendor check-in procedures. The shift leader will execute every aspect of Thorntons food and beverage program and be able to provide up to date training in standard practices, procedures and food safety to other team members. The shift leader will ensure the respect of all team members, provide coaching, celebrate achievements and ensure prioritization, delegation and completion of tasks when running an assigned shift without other store management/leadership. The shift leader is to work multiple shifts (for example: 1st, 2nd, and 3rd) and is expected to assist in training of new team members. Differentiated from Guest Services Representative by exercise of personal responsibility to ensure tasks are complete as well as level of responsibility in demonstrating leadership to ensure store functioning Requirements Essential Job Functions (Responsible to)

• Believe in

Zero:

Delight Guests by providing service with a "How may I help you" attitude, while looking for opportunities to delight guests.

• De-escalates Guest service issues by making an impression that will LAST (Listen, Ask, Solve, Think).
• Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems.
• Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery.
• Prepare fresh food while meeting and maintaining food safety requirements and standards (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required.
• Deliver the

Budget:

Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies.

• Ring sales as presented in Thorntons Operations Procedures.
• Assure proper sale and accounting of money orders/lottery during shift.
• Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis.
• Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program.
• Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions.
• Favorite Place to

Work:

Live Thorntons' Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests.

• Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons' Team Member Handbook.

Deliver Growth:

Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store's expectations.

• Maintain familiarity with all Thorntons policies applicable to GSR position as outlined in Thornton intranet.
• Properly use Guest Service Department as necessary to address guest service issues.
• Perform additional duties as assigned We have had success with candidates that have held positions in industries such as convenience, restaurants (quick-service and fast casual), retail, and hospitality.

We will consider candidates that have held previous job titles such as Shift Lead, Shift Supervisor, Assistant Manager, General Manager, Store Manager, and Restaurant Manager.

Compensation:

The pay range for this position at commencement of employment is expected to be between $19.75 to $21.75 per hour. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes access to health, vision, dental, and life insurance, as well as Short-Term Disability and Long-Term Disability; paid vacation depending on your years of relevant industry experience, which will range from 5-20 days; parental leave, which offers up to 4 weeks' paid leave for birth or adoption of a child, and 7 paid holidays; and a discretionary monthly bonus program, and generous retirement benefits that include a 401(k) matching program.

Learn more at https:

//exploreyourbenefits.com and select Retail Benefits.

• If hired, employee will be in an "at-will position" and Thorntons reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Thorntons or individual department/team performance, and market factors.

Note that the pay range listed for this position is a genuinely expected and reasonable estimate of the range of possible base compensation at the time of posting. Thorntons LLC will comply will all regulatory notice requirements in connection with these changes.

• Thorntons LLC is committed to being an Equal Opportunity Employer and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law.

We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact one of our HR Members to assist you at 800-928-8022 (press 0) from 9AM-4PM EST M-F.

Pay:

$19.75 - $21.75 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Experience:

Leadership:

1 year (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required)

Work Location:

In person