Restaurant Floor Supervisor

Applicants who are not comfortable enforcing standards, correcting team members in real time, and taking full responsibility for the dining room during high pressure service should not apply.

Floor Supervisor Full Service Restaurant Location:

Pico Rivera, Downey, CA Pay range: $26.00 to $30.00 per hour plus tips, based on experience Employment type: Hourly non exempt

Schedule:

Full time. Nights and weekends required The role We are a full service restaurant with extremely high standards. We operate with discipline, urgency, and consistency. Hospitality, cleanliness, and execution are non negotiable. We are hiring an experienced Floor Supervisor to lead the dining room during service. This is a working leadership role for someone who can make real time decisions, control the pace of service, and hold teams to a high standard without hesitation. This role is for operators, not observers. You are the decision maker on the floor during service. You are expected to think ahead, act decisively, and protect standards without waiting for instruction. This is not an entry level position. If you need constant direction or avoid accountability, this role will not be a fit. Are we the right fit You will succeed here if you value structure, discipline, and hospitality. You believe standards must be enforced every shift. You are confident correcting behavior in the moment and leading under pressure without ego. You will not succeed here if you avoid difficult conversations, hesitate under pressure, or allow standards to slip during busy service. Non negotiables Hospitality first for every guest, every table, every shift Urgency with control and no chaos Consistent steps of service with no shortcuts Cleanliness maintained at all times Clear communication with the host stand, bar, and kitchen Personal phone not used during service Professional conduct with zero tolerance for disrespect or drama Decision making required You will be expected to make real time decisions without waiting for approval. This includes pacing the door, adjusting sections, reassigning staff mid service, pausing seating when necessary, and executing guest recovery. Clear communication and documentation of key incidents is required. Authority and judgment Adjust floor plans and staffing assignments to maintain service quality Resolve guest issues immediately within company guidelines Approve comps or discounts within assigned limits with proper documentation Escalate safety issues, major incidents, and policy concerns promptly What you will own Full control of the dining room during service Leading pre shift meetings and setting expectations Managing guest flow, wait times, and table turns Coaching servers, bussers, hosts, and bartenders in real time Handling guest recovery professionally and efficiently Coordinating with kitchen and bar to maintain ticket times and quality Enforcing cleanliness, presentation, and hospitality standards Monitoring comps, voids, discounts, cash handling, and checkout accuracy Supporting training and retraining when performance standards slip Communicating clearly with management with no surprises Hospitality standards we expect Warm and controlled guest welcomes at the door Clear and honest wait time communication Regular table touches during service Immediate response to guest concerns Clean tables, restrooms, host stand, and service areas at all times What success looks like in your first 30 days You can run a full shift independently The floor flows without bottlenecks or chaos Guests are acknowledged and managed proactively The team responds to your direction immediately Issues are addressed in real time, not after service Pressure and pace This role operates in a high pressure environment. Peak service requires fast judgment, constant movement, and mental stamina. If you thrive in controlled intensity, you will succeed here. If pressure causes hesitation or defensiveness, this role will not be a fit. Leadership structure During your shift, you are the primary authority on the floor. You are expected to act first and report clearly. Support is available, but hesitation during service is not acceptable. Language requirement Ability to communicate effectively in English and Spanish Spanish language skills are required due to regular interaction with Spanish speaking guests and team members as an essential function of the role What you must bring 3 or more years in a full service restaurant 1 or more years as a floor lead, shift lead, supervisor, or key holder Proven experience running high volume services Strong guest recovery and conflict resolution skills High integrity in cash handling and decision making Ability to lead adults with confidence and professionalism Experience using a POS system and handling end of shift checkouts Ability to stand for extended periods in a fast paced environment Reliable attendance and punctuality How we measure success Guest experience and repeat guest feedback Service flow, pacing, and communication Control of comps and voids with documentation Cleanliness and readiness during and after service Team accountability and performance consistency Our commitment to standards We hold our leaders to high expectations and support them with structure, clarity, and consistency. Standards are enforced evenly. Strong performance is recognized. Leadership decisions made in good faith are backed. Additional information Paid working interview may be required and will be compensated in accordance with applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law. This role requires professional judgment and emotional discipline. Performance is evaluated on outcomes, not effort. Applicants without prior floor leadership experience in a full service restaurant may not be considered. Equal Employment Opportunity We are an equal opportunity employer. Employment decisions are made without regard to race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status, or any other status protected by law. Reasonable accommodations will be provided in accordance with applicable law.

Job Type:

Full-time Pay:

$26.00 - $31.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid training Vision insurance Application Question(s): What is the highest guest count you have personally managed during a full service shift? What is the first decision you make when ticket times start climbing during peak service? When do you stop seating, and who do you communicate that decision to? How do you handle a guest complaint when the floor is already at full capacity? What is your immediate response when a server is not meeting standards during a busy shift? What signals tell you the floor is losing control? How do you keep hospitality strong when the restaurant is under pressure? Are you comfortable making floor decisions without waiting for approval? Briefly explain. This role requires English and Spanish communication. Briefly describe your experience using both during service. What standard will you not compromise on, even during peak volume?

Work Location:

In person