Food & Beverage Supervisor, Full Time

Food & Beverage Supervisor, Full Time Hilton

• 4.

0 Oxnard, CA Job Details Full-time $24 an hour 22 hours ago Benefits Paid parental leave Employee stock purchase plan Health insurance Dental insurance Paid time off Parental leave Employee assistance program Retirement plan Qualifications Computer operation Customer communication Wine knowledge Financial reporting Writing skills English De-escalation techniques Conflict de-escalation High school diploma or GED Math Full Job Description Exceptional Hospitality Starts with You Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Restaurant Supervisor , you're not just supporting daily operations at one of our hotel dining outlets

• you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Average Percent of Time 30 % Trains, supervises, counsels, and participates in the evaluation of restaurant staff employees for the efficient operation of the restaurant. Directs staff in their work assignments. 20 % Responsible for ensuring that restaurant complies with sanitation and safety standards for Guests and employees. Responsible for ensuring that all equipment is in working order. Visually inspects and takes corrective action to ensure that facilities in restaurant look appealing and attractive to guests. Provides guidance for improvement and implements Necessary adjustments. Oversees work orders to ensure repairs and maintenance of facility are completed on a timely basis. 20 % Manages and monitors product quality and guest satisfaction in restaurant. Responsible for ensuring that food quality is consistent, appealing, and prepared to guest specifications. Moves throughout facility and kitchen areas to visually monitor and take corrective action to ensure food quality and service standards are met. Verifies temperatures, judges appearance and taste of products, and checks preparation methods to determine quality. Provides guidance for improvement and implements necessary adjustments. Interacts with guests to obtain feedback on quality of service and food in outlet. Investigates and resolves guest complaints in a timely manner. 15 % Documents inventory forecast usage and monitors supply so that restaurants are stocked with linen, glassware, silverware, china, condiments and other items necessary to provide appropriate customer service. Oversees set up of dining and service areas. 15 % Responsible for ensuring compliance with all policies and procedures that relate to the restaurant as well as all local, state and federal laws and regulations. Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Attend mandatory meetings including divisional meetings, department meetings, staff meetings, etc. This position may participate in the hotel's manager on duty program, which may require occasional weekend stayovers and full responsibility for the hotel. Participate in community public relations for the restaurant and the hotel. Utilize traditional software programs such as Word, Excel, Publisher, PowerPoint and/or Outlook Express. Properly execute end of night revenue closeouts including all reports. Requisition supplies to have an adequate supply on hand for the following shifts. On occasion, participate in inventory procedures. Open and close shifts in accordance with instructions. Handle associate relations on each shift worked, finding solutions for call offs, tardiness and last minute daily problems. Ensure all employees are following the correct break procedure. Communication through daily log book. In emergencies, perform in the capacity of any position supervised. Perform other duties and responsibilities as assigned or required.

PHYSICAL REQUIREMENTS

Frequency Key:

Rare, Occasional, Frequent, Constant For lifting enter estimated lbs at 10, 25, 50, 50+ Physical Activity Frequency Sitting Occasional Walking, climbing stairs Frequent Crouching/Bending/Stooping Occasional Reaching Frequent Grasping Frequent Pushing/Pulling Occasional Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Smelling Frequent Tasting Frequent Lifting/Carrying(# lbs) Occasional

• up to 50 lbs.

Travel Rare

OTHER DUTIES

Assimilate into The Hilton Family

PRIDE/CARE

culture through understanding, supporting and participating in all elements of

PRIDE/CARE.

Demonstrate working knowledge of the service standards. Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position.

SAFETY REQUIREMENTS

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

ORGANIZATIONAL RELATIONSHIPS

Positions directly reporting to this position (titles): None

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Thorough knowledge of restaurant operations and preparation techniques. Knowledge of beverage operations and wines. Strong mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statements. Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems. Ability to work under pressure and deal with stressful situations during busy periods. Ability to access and accurately input information using a moderately complex computer system. Interpersonal skills to provide overall guest satisfaction.

QUALIFICATION STANDARDS EDUCATION

High School graduate or equivalent required.

EXPERIENCE

At least 1 years experience in related field required. At least 3 years experience in related field preferred. Here's what you'll do during a typical day: Supervise daily restaurant operations: Oversee and participate in daily outlet operations, including ensuring guest service standards, product quality, and compliance with operational policies and procedures Deliver exceptional guest experiences: Monitor product and service quality, assess guest satisfaction, address issues, and make improvements to enhance the dining experience Guide the team through each shift: Provide on-the-floor supervision, assist with scheduling, and mentor team members to foster a positive and productive work environment Contribute to revenue growth: Assist with implementing marketing initiatives and up-selling techniques to promote food and beverage sales and maximize profitability Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact. How We'll Help You Thrive At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including

• : Incredible travel perks
• Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program Own a piece of Hilton
• Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future Paid parental leave
• Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents Personalized caregiving support
• Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones Crisis concierge
• In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care Mental health resources
• Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP) Generous paid time off (PTO)
• Recharge, relax, and take time for what matters most Health & welfare benefits
• From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered Financial security for your future
• Our retirement plans make it easier to save for what's next
• Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel. Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.