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Floor Supervisor
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Dialog Cafe - West Hollywood
West Hollywood, CA (In Person)
Full-Time
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Job Description
Dialog Café WeHo is looking for an Evening Floor Lead to join our team. We're seeking someone who shares our core values, has a genuine passion for hospitality, is team-oriented, and can stay composed in a fast-paced, high-volume environment. Must be able to close at least 4 nights a week Hours range from 12:30pm to 10:30pm Starting Pay $22, plus tips
Responsibilities:
- Oversee dinner service operations and ensure all dinner menu items are prepared, presented, and served according to established quality standards, maintaining consistency, accuracy, and an exceptional guest experience.
- Communicate and relay information between team members and upper management
- Delegate tasks effectively and provide consistent follow-up to ensure completion
- Guide and support team members through daily operations, responsibilities, and projects
- Hold team members accountable for performance standards while providing coaching, support, and corrective feedback when necessary
- Ensure the team delivers fast, friendly, and accurate customer service at all times
- Maintain high standards of product quality, cleanliness, maintenance, and overall restaurant security
- Oversee and ensure compliance with proper cash handling and deposit procedures
- Verify completion of all departmental checklists and operational tasks
- Resolve guest concerns and service issues professionally while adhering to company standards and policies
- Support management in hosting VIP guests and ensuring their experience reflects company standards and expectations
- Ensure the café is properly closed each day in accordance with company standards and operational procedures
Required Qualifications & Skills:
- High School Diploma or GED
- Prior customer service or café/restaurant experience preferred
- Valid Food Handler's Certificate and ABC License
- Excellent communication skills to connect effectively with customers and co-workers
- Possess a positive attitude and ethics which support our values and culture
- Ability to manage a fast-paced, high-volume, clean, customer-focused restaurant
- Strong time-management skills
- Ability to multi-task, prioritize, and organize tasks
- Strong understanding of hospitality and service standards
- Knowledge of wine & beer preferred
What We Offer:
- Competitive pay + tips
- Cross-training
- Discounted food and beverages
- Professional growth opportunities, including management pathways Our ideal candidate is thoughtful, reliable, passionate about creating a welcoming guest experience, and committed to fostering a positive company culture. Thank you for your interest
- we look forward to meeting you!