Shift Leader

Total Customer Satisfaction Consistently provides a quality product and customer service experience that delivers total customer satisfaction. Ensures the restaurant management team and crew provides Quality product and customer service as well. Follow all customer service guidelines and procedures; takes the appropriate action to ensure all customers receive service beyond their expectations. Work assigned station(s) accurately and productively; cleans and stocks the station area(s); performs other cleaning duties as assigned. Ensures that all customers receive hot, quality products, prepares, packages and delivers all products according to menu standards. Handles all food products according to company procedures, follows all company food safety, food handling and sanitation requirements, to ensure the health and safety of customers and employees. Assist managers and Crew with completing duties as needed

Requirements:

Must be at least 18 years old. Must have reliable transportation. Must have a telephone or other reliable method of communicating with the restaurant. Must be able to work flexible hours. 40 Hours minimum required. Follows the steps outlined in the Crew Person Training Program to ensure crew is properly trained and obtains the ability to perform tasks and responsibilities. Communicates to Trainee, Manager on duty when additional training, guidance, and practice are needed. Understands how each job responsibility impacts the customers, other employees and overall operations. Keep manager on duty informed of anything that might affect the customers, other employees and overall operations. Is performance oriented and driven; understands performance expectations and is aware of performance results. About Pooja Laurel Hospitality Inc Founded in 2010, Pooja Group, Inc. remains a family-owned and operated enterprise, embodying the true spirit of unity and dedication. Our portfolio proudly encompasses 14 convenience stores, gas stations, and 5 restaurants across Virginia, Maryland, and Delaware. Our esteemed brands, including Little Sue, Pizza Boys, Oasis Travel Plaza, Assateague Bar and Grill, R&R Grill, and Hardee's, serve as landmarks of quality and service in their respective communities. At Pooja Group, we forge stronger bonds than those of mere colleagues; we are a tightly-knit family. This sense of belonging and mutual respect drives us to nurture and develop talent from within, ensuring that our team not only grows professionally but also personally Our commitment to a values-driven culture is the cornerstone of our operations, earning us consistent recognition. We pride ourselves on our dedication to excellence, community service, and the unwavering support we provide to each member of the Pooja Group family.