Floor manager

Key ResponsibilitiesLead Daily Floor Operations:

Oversee the entire dining room and service flow during high-volume shifts. Ensure smooth seating, table rotations, reservations management, and pacing to maintain an exceptional guest experience in a fast-paced waterfront setting.

Staff Supervision & Development:

Directly manage, coach, and motivate servers, hosts, bussers, runners, and other FOH team members. Handle scheduling, training, performance feedback, and shift coverage while maintaining high service standards.

Guest Experience & Issue Resolution:

Greet and engage guests personally (especially VIPs or those with waterfront views), handle complaints, special requests, and ensure personalized, upscale service. Maintain a positive, energetic atmosphere aligned with the restaurant s popular reputation.

Service Standards & Coordination:

Work closely with the kitchen, bar, and management to ensure timely food/beverage delivery, quality control, and seamless operations. Monitor cleanliness, ambiance (lighting, music, setup), and compliance with health/safety standards.

Revenue & Operational Efficiency:

Drive sales through upselling awareness, manage labor costs, handle POS functions (comps, voids, promos), cash handling, and closing duties. Support inventory, special events, and peak-period adjustments (e.g., busy tourist seasons or waterfront events).

Additional Duties:

Assist with opening/closing procedures, staff meetings, event planning, and reporting to the General Manager or ownership. Be ready to jump in and serve tables during rushes.

Required Qualifications & Skills2 5+ years of floor management or strong FOH leadership experience in high-volume (often 300+ covers/shift), upscale or popular restaurants preferred.

Proven ability to thrive in a fast-paced, high-pressure environment while delivering top-tier service.

Strong leadership, communication, problem-solving, and guest recovery skills.

Knowledge of POS systems, basic P&L awareness, food safety (ServSafe or equivalent), and Florida regulations.

Energetic, professional presence with a passion for hospitality; waterfront or Florida restaurant experience is a plus.

Availability for nights, weekends, and holidays is essential.