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Job Description
Applicants 21 years of age or older welcome to apply Follow us on Instagram @courtyardkonaohana to peek inside the team, discounts, jobs and more that make up our ohana!
Food & Beverage Manager, Full Time Rate of Pay:
$70,000 - $74,000 Opportunity Awaits on the beautiful Island of Hawaii... King Kamehameha Kona Beach Resort Courtyard by Marriott currently has an opening for a talented Full Time Food & Beverage Manager to share the aloha spirit and strive to create a memorable guest experience.
Brief Summary of Job:
Responsible for overseeing all food and beverage operations of the hotel and restaurant including: service, administration and profitability. Essential Functions and Responsibilities of the job include but are not limited to: Providing services that are above and beyond for guest satisfaction and retention. Utilizing interpersonal and communication skills to lead, influence and encourage others. Advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encouraging and building mutual trust, respect and cooperation among team members. Analyze daily activities for all outlets, which include daily, sales, covers and operational costs and concerns. Improving service by communicating and assisting individuals to understand guest needs, maintaining quality products in accordance with Company standards, providing guidance, feedback and individual coaching when needed. Monitoring daily food and beverage costs while knowledgeable of fluctuating cost of sales. Partner with Purchasing Manager to discuss prices and daily invoices of required inventory. "Walking the Floor" Daily involvement in customer service and hospitality. Maintains direct contact with all restaurant, luau and banquet patrons, and utilizing "feedback" for productive means in order to improve and enhance our positioning. Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Supervising and managing team members. Managing all day-to-day food and beverage operations. Understanding team members' positions well enough to perform duties in their absence. Analyze, investigate, and resolve guest complaints. Insures proper staffing levels for customer service goals. Present guest areas during high traffic times to assist the F&B associates and ensure smooth operations. Administering payroll edits, reporting and time & attendance policies. Providing guidance and direction to subordinates, including setting performance standards, monitoring performance and completing performance evaluations. Analyzing information and evaluating results to choose the best solution and solve Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail or in person. Responsible for the development and maintenance of all policies, procedures and quality standards within the department, utilizing a continuous improvement approach to ensure a high quality, cost effective and customer focused operation. Maintaining complete knowledge at all times of: All hotel features/services, hours of operation, daily house count, expected arrival/departures, and all department policies and procedures. Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Interviewing hourly food and beverage candidates and make recommendations to on new hires, pay rates, and terminations. Responsible for purchasing all food and beverage items for restaurant with the approval from the Director of Food and Beverage following policies and procedures. Ensure proper cash handling and tip pay out procedures are being followed. Complete all required reports in a timely, accurate manner. Provide assistance to other team members and departments to contribute to the best overall performance of the department, restaurant and hotel. Perform other duties as assigned, requested or deemed necessary by management. •Management retains the discretion to add or change the duties of the position at any time. •
Knowledge/Education/Experience:
Proficient in Microsoft Office applications. Three (3) years experience in resort/ hotel food and beverage operations required. College degree preferred. Experience in a union environment is preferred but not required. TB clearance card required.
Skills/Abilities/Other Requirements:
English speaking or bilingual. Ability to make timely, effective decisions. Ability to prioritize, organize and delegate work assignments. Ability to maintain good team member relations. Ability to develop and maintain effective guest relations. Ability to manage multi-departmental operations. Ability to direct performance of restaurant and kitchen team members and follow-up with corrective action where needed. Ability to work long hours, 5 to 6 days a week. Dependable. At King Kamehameha Kona Beach Resort Courtyard by Marriott, caring for people and the community is part of who we are. Our comprehensive employment package varies by position and may include:
Attractive pension and 401k programs featuring employer match options.
Medical Insurance:
Choice of packages via UHA or Kaiser Medical.
Dental Insurance:
Dental coverage option provided through HDS.
Paid Insurance:
Free Life Insurance and Temporary Disability Insurance (TDI) fully covered.
Reward & Recognition:
Programs honoring performance with incentives and awards.
Commute & Out-of-Pocket Savings Transit Access:
Direct front-door access to fare-free Hele-On Bus route.
Free Parking:
On-site hotel employee parking lot access during every shift worked.
EV Charging:
Free access to on-property electric vehicle charging docks while working.
Uniform & Apparel Care:
Free on-property uniform laundering for all staff. Dry cleaning allowances for non-uniform roles.
Travel, Lodging & Paid Time Off Marriott Explore:
Deeply discounted hotel rooms across 7,000+ global properties.
Local Marriott Staycations:
Exclusive employee rates at 40+ Hawaiʻi Marriott hotel locations.
Friends & Family:
Share Marriott lodging discounts worldwide for your inner circle.
Vacation Ownership:
Special discount options on premier portfolios via Marriott Vacations Worldwide.
Paid Time Off:
Paid company holidays with generous vacation, sick leave, and a paid day off on your birthday.
Food & Lifestyle Discounts Daily Shift Meals:
Free hot meal during every shift, curated by the Culinary ʻŌhana.
Global Dining:
20% discount on food, beverages, and room service at properties worldwide.
On-Property Savings:
Employee discounts across on-site retail shops and spa services.
Career Growth Professional Growth:
Advance your career with specialized skill-building and training platforms by Marriott Global Source (MGS).
Internal Promotion Tracks:
Clear pathways and leadership opportunities to elevate your career. Mahalo nui loa for exploring your career options with our King Kamehameha Kona Beach Resort's ohana! Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
