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Job Description
Shift Lead A Shift Lead is responsible for managing the operations of a shift and leading the on-shift crew. A Shift Lead provides correction, encouragement, guidance, and redirection to the team throughout the shift to ensure the integrity of our values, product, and service are maintained in the Managers absence. A Shift Lead exemplifies our values and culture every day (on or off the clock), and is a reliable, stable leader the team can lean on in stressful situations. Duties & Responsibilities Knowledgeable of all recipes and secret menu items Knowledgeable of all stand processes and procedures Take full responsibility for the operations and energy of the shift: drink quality, customer interaction, speed, music, etc. Make changes when necessary. Communicate with the stand management team about relevant developments in personnel, equipment, inventory levels, and operations. Assist the stand management team with the training and development of the team members. A qualified candidate must have good communication skills, ability to lift up to 50lbs, can stand for up to 8 hours at a time, occasionally climb a ladder and stepladder, and can work outside for prolonged period regardless of weather conditions.