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: Shift Leader

Job

Scooter’s Coffee, LLC

Belleville, IL (In Person)

Full-Time

Posted 3 days ago (Updated 1 day ago) • Actively hiring

Expires 7/12/2026

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Job Description

DESCRIPTION
The Shift Leader is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store Operation's duties. This position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable
ESSENTIAL DUTIES & RESPONSIBILITIES
  • Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues and leading the team in delivering the Scooter's "Amazing" customer service experience.
  • Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs and utilizing downtime to prepare for the next rush
  • Assist the Store Manager in onboarding and training new team members
  • Develop effective working relationships with team members, identifying individual motivation factors.
  • Proactively seek opportunities to increase individual and team sales
  • Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner
  • Ensure team members follow all heath, safety and sanitation guidelines
  • Serve as a keyholder, following all opening and closing procedures
  • Demonstrate punctuality, dependability and adaptability
  • Assist Store Manager with administrative duties as requested
QUALIFICATIONS
  • Passion for people
  • Willingness to master brand recipes and techniques
  • Energetic, fast-paced, flexible work style
  • Ability to work cooperatively in a team environment
  • Ability to teach others and communicate effectively
  • Strong problem-solving skills and attention to detail
  • Desire to take on a leadership role in a growing company