Admin Clerk Lead, (2nd Shift - W09)

Admin Clerk Lead, (2nd Shift - W09) RJW Logistics Group - 2.6 Joliet, IL Job Details $21 an hour 1 day ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Vision insurance 401(k) matching Employee discount Qualifications Administrative experience Logistics company experience Typing Clerical experience

Full Job Description Available Shift:

M-F 4:00PM - 12:230

AM Hourly Pay:

21/hr RJW Logistics Group is HIRING!

OUR PEOPLE ARE OUR FUTURE. THAT'S WHY THEY COME FIRST. RJW

is dedicated to hiring and developing talent who want to make an impact and be a part of an industry-leading organization. At RJW, we are committed to our employees' success and to producing continuous innovation that drives the retail logistics industry forward. Empower Your Future with Our Employee Ownership Program We are thrilled to announce the launch of our Employee Ownership Program—an exciting opportunity designed to empower, motivate, and reward our dedicated team members. At RJW, we believe that our employees are the heartbeat of our success, and we want to share that success with you. Here's what you can look forward to:

Ownership Stake :

Become a co-owner of the company and take pride in knowing that your hard work directly contributes to your own financial growth and the company's prosperity.

Financial Rewards :

Enjoy the potential for increased earnings through share appreciation.

Sense of Belonging :

Feel a deeper connection and commitment to your work as you become an integral part of the company's journey and success story.

Community and Collaboration :

Join a community of like-minded individuals who are equally invested in the company's mission and vision, fostering a collaborative and supportive work environment.

Cost :

Maybe the best detail about this program is that it cost nothing to you. As long as you are employed with RJW, you will enjoy the benefits of the program. Additionally, shares will be given to you on a yearly basis based on salary. Our Employee Ownership Program is more than just a benefit—it's a path to building a brighter, more prosperous future together. Join us in taking this exciting step forward and become a valued co-owner of RJW. Together, we can achieve greatness.

Job Purpose:

To accept and schedule customer inbound orders to ensure customer satisfaction. To provide administrative support as required by personnel working in the Outbound Operations Department.

Essential Duties and Responsibilities:

Enter customer orders and scan / index documents as required. Schedule the delivery of customer loads. Properly document orders in computer and update customer contact information. Maintain communications with customers regarding changes delivery schedules and potential service failures. Handle all billing for the Inbound Department Train associates on tasks of Inbound Departments such as, but not limited to: creating of Outbound paperwork, filing systems, billing functions, accuracy verification of inbounds, and AIB standards. Clearly understand goals, policies, and procedures of RJW as well as those of the customers. Communicate customer problems, leads, and inquiries to the appropriate personnel. Maintain confidentiality of company information. Recommend improvements and implement approved improvements. Update reports as required by operations manager and COO. Assist local dispatcher in update of Tee Cards. Other tasks as assigned by manager.

Additional Responsibilities:

Positive telephone personality. Capable of being trained to be 'Phone Assertive'. Exceptional customer service skills. Organizational and scheduling skills. Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW.

Qualifications:

Basic office clerical skills. Must be able to type at least 40 wpm. 3 - 4 years of clerical experience. Basic transportation / logistics experience. Education and/or

Experience Required:

High School Diploma or general education diploma (GED) is preferred. This is not the JD in its entirety.

Benefits:

401(k) matching Medical/Dental/Vision insurance Employee discount Flexible spending account Health savings account Paid time off

Sick Days Long-term Disability Insurance Short-term Disability Insurance Accidental Insurance Critical Illness Insurance Disability Insurance Req Benefits:

We offer a competitive benefits package that includes health, dental, and vision insurance, life and disability, paid holidays, time off, retirement savings plan participation, and additional employee programs. Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.