Food Operations Supervisor - Harrahs Joliet

Harrah's Joliet is hiring a Food Operations Supervisor to lead operations for Tortazo—Chef Rick Bayless' vibrant Mexican concept—and Cross Street Grill. This full-time leadership role drives team performance, guest experience, and cost control in a fast-paced, high-volume environment. This is a great opportunity to grow your hospitality career with Caesars Entertainment. If you're passionate about leadership, service, and delivering exceptional dining experiences, we want to meet you.

HOW YOU WILL CREATE THE EXTRAORDINARY

Lead daily operations for Tortazo and Cross Street Grill to ensure exceptional guest satisfaction and service standards Supervise, coach, and develop team members while fostering a positive, team-focused work environment Manage labor scheduling and staffing levels to support efficient, high-quality service Oversee food preparation and service to maintain consistency, quality, and presentation standards Monitor inventory, supplies, and cost controls, including daily financial reporting and operational audits Enforce appearance, safety, sanitation, and regulatory compliance standards across both outlets Conduct routine inspections of service, kitchen, prep, storage, and equipment areas Communicate operational updates and opportunities to Food Operations leadership Support hiring, training, performance management, and team development initiatives Recommend improvements to menus, procedures, and operations to enhance quality, efficiency, and profitability

WHAT YOU WILL NEED

Bachelor's Degree preferred 2+ years of management experience in high-volume quick-serve or casual dining preferred

• Strong leadership, communication, and guest service skills Knowledge of food cost controls and restaurant operations Proficiency in Microsoft Office and POS systems (Micros preferred) Flexible schedule including nights, weekends, and holidays Internal candidates must meet Harrah's Joliet transfer eligibility requirements Job Demands
• Lift and carry up to 20 lbs; occasionally up to 100 lbs Work in areas with smoke, noise, bright lights, and fast-paced activity Position requires: 75% walking, 15% sitting, 10% standing
• Frequent bending, reaching, twisting, kneeling, and climbing

ADDITIONAL REQUIREMENTS

Must be able to lift up to 20 lbs and carry objects weighing up to 20 lbs, and occasionally lift/move up to 100 lbs. Must be able to work in areas containing secondary smoke, high noise levels, bright light,s and dust. Position requires 10% standing, 15% sitting, 75% walking. Requires some twisting and climbing. Requires frequent bending, stooping, and reaching overhead, bending, pushing, and kneeling. Must be able to respond to touch, speech, taste, smell, aural, and visual cues. Fast-paced environment involving constant internal and external contact.

COMPENSATION & BENEFITS

$52K

• $55K Employment Type
• Full Time

SHIFT DETAILS

Monday, Tuesday off, Wednesday, Thursday & Sunday 3:00 pm

• 12:00 pm, Friday & Saturday 7:00 pm
• 4:00 am Please note that the schedule may vary based on the operational requirements of the business, so flexibility is essential

BENEFITS PACKAGE

Comprehensive Medical, Dental, and Vision Insurance to support your health and well-being Life and Disability Insurance to provide financial security in unexpected situations 401(k) retirement plan to help you save for the future. Generous Paid Time Off (PTO) policy to ensure a work-life balance and time for personal needs Education Assistance program to support your professional development and continuous learning Exclusive Team Member Discounts as a recognition of your valuable contribution to the team

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Type:

Full-time Pay:

From $52,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person