Shift Leader

Shift Leader Dunkin' - The Hari Group Joliet, IL Job Details 17 hours ago Qualifications Food and beverage product quality management Food quality maintenance Kitchen health and safety standards Recipe adherence Computer operation Staff supervision Team member evaluation Guest relations Food service health code compliance Balancing cash drawers Computer literacy Writing skills Coaching Basic math Branding consistency Restaurant management Shift management English Performance feedback (performance evaluation method) High school diploma or GED Team development Food safety sanitizing procedures Team training Retail store experience Desktop applications Meeting or exceeding sales goals Computer skills Managing food service teams Task assignment Team motivation (leadership skill)

Full Job Description Shift Leader Summary:

Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback. Responsibilities Include Team Environment Support a respectful team environment Communicate shift priorities, goals and results with team members Support the training of crew members as requested Provide coaching and feedback to crew members Operational Excellence Create and maintain a guest first culture in the restaurant Resolve guest issues Ensure Brand standards, recipes, and systems are executed Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws Profitability Drive sales goals and results Execute restaurant standards and marketing initiatives Manage cash over/short during shift Ensure all products are prepared according to Brand standards Skills/Qualifications Fluent in English Restaurant, retail, or supervisory experience Math and writing skills Basic computer skills At least 18 years of age (where applicable) High School diploma or equivalent, preferred