Senior Shift Leader + Tips (Full Time)

Senior Shift Leader + Tips (Full Time) 3.5 3.5 out of 5 stars Vernon Hills, IL 60061 $16

• $18 an hour
• Part-time, Full-time Cold Stone Creamery 3,275 reviews $16
• $18 an hour
• Part-time, Full-time Senior Shift Leader
• Full-Time Are you a high-energy leader who thrives in a fast-paced environment and loves delivering an incredible guest experience?

We're looking for a motivated, Full-Time Senior Shift Leader to join our team. In this role, you will be a primary driving force on the floor—running smooth shifts, leading our crew by example, and ensuring every guest leaves with the ultimate ice cream experience and a loyalty membership. What You'll Do Own the

Floor:

Lead, motivate, and organize the crew during your shifts, setting the pace and standard through your own work ethic and positive energy.

Run Flawless Shifts:

Keep operations running smoothly, safely, and efficiently, especially during peak rushes. Ensure all opening, mid-day, and closing checklists are completed perfectly.

Drive Sales & Loyalty:

Lead the charge on the floor by engaging genuinely with guests, executing smart upselling, and actively driving loyalty program sign-ups. Coach in the

Moment:

Act as a hands-on trainer for crew members, providing real-time coaching on operational standards, portion control, safety, and excellent guest service.

Daily Execution:

Manage point-of-sale transactions accurately, handle shift-level cash drawer reconciliations, and assist with daily inventory tracking.

Build Team Culture:

Foster a positive, collaborative, and fun working environment where crew members feel supported, accountable, and motivated to do their best.

Maintain Excellence:

Ensure the store is consistently clean, fully stocked, organized, and welcoming for both the team and our guests.

What We're Looking For Dynamic Leadership:

High energy, enthusiasm, and a genuine passion for guiding and supporting a team in a fast-paced retail or food service environment.

Proven Experience:

Prior experience as a shift leader, captain, or keyholder in food service or retail is preferred, with a strong track record of reliability.

Strong Communicator:

Excellent problem-solving skills and the ability to give clear, constructive direction to the crew during a busy rush.

Full-Time Commitment:

Open availability to work full-time hours, with primary availability during our high-volume shifts—including evenings, weekends, and holidays—and a willingness to support the store operations across various dayparts.

Hands-on Work Ethic:

A leader who isn't afraid to jump on the stone, scoop, clean, and work side-by-side with the crew to maintain high standards.

What We Offer Competitive Pay:

$16 to $18 per hour, plus tips.

Growth Opportunities:

A rewarding, full-time career path where your leadership directly impacts the store's success, with clear opportunities to take on more responsibility and grow within our business infrastructure.

Job Types:

Full-time, Part-time Pay:

$16.00

• $18.

00 per hour

Benefits:

401(k) Employee discount Flexible schedule

Work Location:

In person