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Job Description
Shift Leader
NOTHING BUNDT CAKES
Indianapolis, IN Job Details Part-time | Full-time $16.00 - $17.50 an hour 1 day ago Benefits Health insurance Paid time off Parental leave 401(k) matching Employee discount Flexible schedule Qualifications Retail customer service procedures Staff supervision Microsoft Excel Microsoft Outlook Guest relations Customer service Coaching Customer satisfaction tracking Average order value (success metric) Employee relationship building Shift management ROI High school diploma or GED Sales conversion rate (success metric) Customer engagement Leading team collaboration initiatives Conducting staff training sessions as a store manager Retail management Team motivation (leadership skill) Management experience within retail industry Full Job Description Nothing Bundt Cakes on Pendelton Pike The Nothing Bundt Cakes (NbC) Shift Leader works alongside the Bakery Manager and team members to create the highest-quality cakes, a warm, welcoming environment, and superior guest experience. The Shift Leader shares in team leadership and collaborates with the bakery management in driving sales and profitability, executing day-to-day responsibilities and ensuring that all aspects of the bakery operation comply with NbC standards. This role serves as an important carrier of the NbC culture to reinforce core values and bring our brand to life for our team members and guests. As a small Bakery, our Managers and Shift Leads are will be occasionally helping and teaching staff in their various positions: Guest Services, Cake Crafting, and Frosting. A Shift Lead will be trained to a high profecieny in these three areas, so kitchen skills and good hand dexterity is a plus.
Education, Certifications and Work Experience Requirements:
High school diploma or GED required; post-secondary education is a plus. 2-3 years of guest-facing experience in a restaurant or foodservice environment; preferably in a lead role with progressive managerial responsibilities. Demonstrated success creating a superior guest experience and coaching others to do the same, training new team members, directing the work of others, and achieving productivity goals. Basic proficiency in Microsoft Word, Excel and Outlook, with comfort in learning new technologies.
Work Availability:
Must have the flexibility to work various shifts, including mornings, afternoons, early evenings; all based on changing business demands. Some Weekends shifts are required. We are very busy near major holidays and require good availability is required - especially around Thanksgiving and Christmas. We are open 9:00a to 7:00p Monday to Friday, 10:00a to 6:00p on Saturday, and 11:00a to 4:00p on
Sunday Accountabilities/Duties:
Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment. Partners with the Bakery Manager in leading all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L management and inventory control. Supports the Bakery Manager in training team members, directing daily work responsibilities, and providing performance feedback and coaching. Assists Guest Services, Frosting, and Crafting departments as needed during shifts; principally by organizing and directing but also working side by side with the various teams as business dictates. Ensures NbC product, service, bakery environment and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures. Assists the Bakery Manager in executing operational and administrative responsibilities, which may include cake production plans, productivity goal setting, supply ordering, sales and labor reporting, and basic accounting. Co-manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries. Co-facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits. Contributes to marketing strategy execution in the local community by helping to coordinate and participating in special, brand-building events. Maintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.
Core Values and Leadership Competencies:
Servant's Heart Goes above and beyond to support and develop the team and create a superior guest experience. Keeps the good of the team and guest ahead of personal interests or gain. Leads by example and displays humility and empathy for others. Spirit of a Champion Demonstrates an intense drive, a commitment to excellence and a passion to succeed. Seizes 100% ownership of responsibilities, with zero excuses for issues within direct control. Operates with a sense of urgency, exercises sound judgment and seeks feedback to improve performance. Genuine Connections Projects warmth, enthusiasm and optimism that attracts and energizes others. Builds positive, productive relationships and communicates often and openly. Serves as a strong Cake Celebrity/Brand Ambassador in the local community.
Knowledge, Skills and Abilities:
Demonstrates an unwavering guest focus and strong interpersonal skills, with the ability to engage, empower and motivate a team and communicate effectively in both oral and written form. Has the ability to delegate tasks, communicate clear expectations, direct others' work and manage performance. Is highly organized and resourceful, can balance multiple priorities and demonstrates strong follow-up skills. Possesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions and take the appropriate courses of action. Demonstrates strong learning agility, with a passion to grow and excel.
Pay:
$16.00 - $17.50 per hour
Benefits:
401(k) matching Employee discount Flexible schedule Health insurance Paid time off Parental leave Application Question(s): Do you have the ability to work on your feet for 5-9 hours a Shift? Do you have the ability to safely lift 25-40 lbs?
Experience:
Customer service: 2 years (Required)
Retail or Restaurant Management:
2 years (Required)
Kitchen or Cooking:
1 year (Preferred) Shift availability: Day Shift (Required)
