Group Leader-Blue Shift (Days)

Princeton, Indiana The Group Leader will ensure the quality performance of staff working within the site. Direct communication and collaboration with customer/client management in administration of service contract.

Responsibilities:

Essential Functions Provide quality customer service to include but not limited to the following:

• Administration of contract.
• Assess problems and concerns with client management, shop, and customer personnel.
• Work in conjunction with customer locations to assist in parts availability, information, and request of items through transfer process.
• Review and familiarize self with Approved Commodities List, Policy & Procedures Manuals.
• Contact vendors for pricing and placement of orders, answer questions regarding availability of parts.
• Work with customers to ensure correct items are being procured when necessary.
• Daily monitoring of 5S standards as well as FMDS reports for the customer.
• Answer all messages phone\e-mail in a timely fashion.
• Assist in reviewing all requisition forms to ensure they meet P&P requirements.
• Monitor and analyze Standard Work Procedures
• Provide training as required.
• Daily communication to customer as well as site management
• Assist in cross functional teams
• Shift-to-shift communication
• Professionalism toward customer and staff Report Review
• Utilizing Microsoft applications to generate and review various reports as outlined in daily, weekly, and monthly guidelines.
• Management and report of daily activities to customer
• Generate and review failures making suggestions based on safety, quality, and production. Other Requirements
• Review and submit timesheets to include monitoring Customer emergency overtime.
• Investigate and resolve personnel issues.
• Hire and terminate in accordance with policies.
• Complete and submit new hire paperwork.
• Complete and submit termination paperwork as needed.
• Provide orientation, employee requirements for Customer and schedule training.
• Provide 24-hour support to Customer as needed
• Quarterly performance reviews and yearly reviews for direct reports
• Investigate product complaints.
• Supervise all employees while monitoring all job description activities.
• Assist with project research and provide findings.
• Attend meetings with contractor and\or Customer as required.
• Document all levels of discipline; administer discipline in accordance with company guidelines.
• Disperse all communications between customer corporate and district employees as directed.

Required Education:

• College degree preferred or equivalent years of work experience desirable.
• 3 - 5 years direct experience in similar position.

Required Experience & Skills:

Required Qualifications

• 2 years Auto and/or HD Parts experience
• 2 years Inventory Experience
• 2 years Computer Experience