Banquets Floor Supervisor

Banquets Floor Supervisor Four Winds Casino and Resort - 3.8 South Bend, IN Job Details 1 day ago Qualifications Report writing Basic math

HACCP Full Job Description SUMMARY:

Responsible for ensuring operations of the venue, on an assigned shift, and employee performances are in accordance with policy and procedures and gaming regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following: Prepare assignments for staff assigned to each event. Includes assignments for each portion of the work shift, including set-up, reception, event tear-down and side work. Conduct lineups with the staff at the start of each shift. Inspect uniforms, review assignments, and steps of service for each event. Greet host (on-site contact) for assigned event(s) and stay in contact throughout the event(s). Work closely with Sales and Catering Manager and Sales Coordinator to plan all events. Ensure front and back of the house are maintained in a clean and orderly fashion. Know the menu for each function served and be able to explain the major ingredients and preparation methods for each item to be served. Prepares Supervisors Reports, detailing the function and comments of the Host (on-site contact) Promotes and maintains the highest level of customer service to all Four Winds guests. Determines when a guest should not be served additional alcoholic beverages in accordance with Four Winds policies. Uses a cash register or point of sale system as needed. Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or security of all unusual events, circumstances, missing items or alleged thefts. Attends all staff meetings as required by management. Implements and maintains Four Winds policies and procedures. Maintains close communication and works cooperatively with Sales and Catering Manager, the rest of the administrative team and co-workers to ensure consistency of services and the highest quality of operation. Ensures compliance with all health and safety standards/regulations as well as all applicable beverage, federal, state and local laws/ordinances. Assists Banquet Manager with scheduling of employees and ensuring correct staffing levels and adjustments are made in accordance with event and guest needs. Monitors job performance of all venue employees and provides feedback on same to aid the employees in developing and enhancing skills. Provides input to the Banquet Manager concerning operational deficiencies and areas in need of improvement. Reviews and makes recommendations and suggestions to hire, suspend, transfer, promote, evaluate, discipline all employees in a fair and equitable manner. Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy. Listens to, evaluates and handles guest comments in a way that satisfies the guest to their satisfaction. Maintains knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations as well as internal controls, policies and procedures. Performs other job-related duties as assigned. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Promotes the following within the department and among all employees: Creates an atmosphere of fun for all casino guests. Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times. Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts. Retains employees through involvement in training and development. Explains why we do things, in advance of doing them.

SUPERVISORY RESPONSIBILITIES

Directly supervises all service employees on assigned shift.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or

EXPERIENCE

High school diploma or G.E.D. preferred. One to three years related supervisory experience preferred.

SPECIAL QUALIFICATIONS

Strong interpersonal and communication skills required. Appropriate licenses, as required. Alcohol Awareness Training, ServSafe® certification, or ability to become certified, required. Knowledge of HACCP standards required. This position requires a Level 4 Gaming License.

LANGUAGE SKILLS

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to write effective reports and memos. Ability to respond to inquiries from employees or guests. Ability to communicate effectively in one-on-one, small group, and large group situations.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent, and to interpret data from graphs.

REASONING ABILITY

Ability to apply common sense reasoning to variety of situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, reach with hands and arms, and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to lift up to 25 lb.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. A casino environment is typically smoky.