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Restaurant Supervisor
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Trattoria Romana
Mansfield, MA (In Person)
$46,800 Salary, Full-Time
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Job Description
Overview We are seeking a dedicated and experienced Front of House Shift Leader to join our dynamic team. In this role, you will be responsible for overseeing daily operations, ensuring exceptional customer service, and leading a team of front-of-house staff. Your leadership will help create a welcoming environment for guests while maintaining high standards of food safety and service. Duties Supervise and coordinate the activities of front-of-house staff to ensure efficient operations during shifts. Host lead in front, taking reservations and ensuring guests are sat and assigned to servers. Provide training and support to new employees on food safety, handling procedures, and customer service best practices. Manage cash handling procedures, including processing transactions accurately and maintaining financial records. Oversee catering services and banquet events, ensuring all details are executed flawlessly. Collaborate with kitchen staff to ensure timely service and high-quality food presentation. Monitor inventory levels and assist in budgeting for supplies to maintain operational efficiency. Address customer inquiries and resolve any issues promptly to enhance guest satisfaction. Utilize Aloha POS system for order management and reporting purposes. Experience Proven experience in restaurant management or food service management is preferred. Familiarity with catering operations and banquet services is a plus. Strong knowledge of food safety regulations and best practices in food handling. Experience with cash handling procedures and basic budgeting skills is essential. Excellent communication skills with the ability to lead a team effectively in a fast-paced environment. Culinary background or experience in a similar role is advantageous but not mandatory. Join us as we strive to provide outstanding dining experiences while fostering a positive work culture!