Shift Leader - Chestnut Hill, MA

Shift Leader - Chestnut Hill, MA Sweetgreen - 3.4 Chestnut Hill, MA Job Details Part-time | Full-time From $21.56 an hour 11 hours ago Benefits Paid parental leave Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance Qualifications Customer communication Operational management Operations coordination Food hygiene Attention to detail Guest services Managing food service teams Delegation Restaurant experience

Full Job Description Location:

Chestnut Hill - 210 Boylston Street, Newton, MA, 02467 Starting at $21.56/hour

Perks:

Tips

• (subject to location and role) Medical, dental, and vision plan options for part-time and full-time team members
• Paid vacation + wellness time Paid parental leave
• 401k
• Free healthy and delicious shift meals Access to our SG Swag Marketplace — earn and buy custom Sweetgreen gear Minimum Requirements 3+ years of experience in a Shift Leader or Supervisor role Experience in fast-paced environments - restaurant, retail, or hospitality Ability to coordinate multiple tasks while maintaining operational standards Ability to speak, read, write, and understand the primary language(s) of the work location Must be able to work at least 30 hours per week Must be 18 years of age or older Must be authorized to work in the

United States Essential Functions Team Support:

Step into any station at any point in the shift as needed, especially during peak hours, callouts, or understaffed shifts.

Customer Service:

First-level handling of customer concerns. Personally helping customers with allergies and building orders to ensure there is no allergy cross-contamination.

Multitasking & Coordination:

Oversee multiple tasks and systems simultaneously, including line operations, tech tools, and guest interactions.

Communication:

Use clear verbal communication to delegate tasks, problem-solve in real time, and align team and customer needs. Attention to

Detail:

Monitor food quality, order accuracy, safety protocols, and digital reporting.

Food Safety:

Enforce food safety procedures, prevent cross-contamination, and maintain allergen awareness.

Safety & Policy Adherence:

Ensure team compliance with restaurant policies and maintain a safe environment for guests and staff.

Emotional Regulation:

Stay calm and professional in high-pressure or high-volume situations. Food Handler or ServSafe certification preferred

Pay:

From $21.56 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Are you at least 18 years of age?

Work Location:

In person