Shift Lead

Familiars Coffee and Tea is hiring for 2026! Our mission at Familiars Coffee and Tea is to create a welcoming environment where people can connect with their community, and we take pride in building strong relationships with our customers. We first opened in 2019, with a dream to create a place where people can come and get consistently high quality coffee and food whether they are grabbing a quick bite on a lunch break or coming to catch up with friends. We are looking for upbeat and energetic people to come join our passionate and dedicated team of Shift Leads. The ideal candidate should be interested in coffee and tea, and have a passion for creating quality food and delivering over the top customer service. Shift Leads are responsible for delegating to a small team of 5 to 10 people on any given day and should be comfortable in a leadership role. Shift leads must also be comfortable working closely with upper management. The main goal of a Shift Lead is to foster an engaging and energetic working environment for their peers and ensure our front and back of house teams are working together so our day runs smoothly and efficiently.

Shift Lead Responsibilities include:

Creating a fun and energetic work environment for the team Key holding and cash handling Accountability for the entirety of their shift Administering and covering breaks based on a pre set schedule Ensuring the day runs smoothly and labor is being used efficiently Being main point of contact for conflict resolution and deescalation with customers Managing and being responsible for a team of 5-10 people. Delegation and deployment of team to various stations Ensuring completion of daily/weekly/monthly tasks Communication with management about the needs of the team and store

Qualifications:

Experience in customer service and or food service industries Ability to work fast and remain calm in high pressure, high stress situations. Strong leadership skills Excellent communication skills. Comfortable training new hires, delegating tasks, and giving appropriate feedback to coworkers. Able to work both independently and as part of a team. Comfort working directly with management and ownership Open availability. Weekends and holidays are required. This position is physically demanding and may require the following: Lift ~50lbs overhead. Stand and work on your feet for 6-8 hours. Go between upstairs/downstairs spaces multiple times throughout shift. Use of step ladders to reach items stored high up. Dexterity and consistent use of hands to complete all tasks. Squatting and bending to reach items stored low down. Usage of dangerous equipment including slicers, knives, steam, and chemicals. We are a busy, fast paced cafe and require very high standards. Those that do well here understand how to work quickly and efficiently as part of a team without reducing customer service or quality standards. You will be expected to perform at a high rate throughout the duration of your shift. Both weekend days are required. Health Insurance is available for full time employees . Benefits Employee discount Free shift meals Paid training period Paid sick time Health, vision, and dental insurance

Pay:

$26.00 - $33.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance

Experience:

Leadership:

2 years (Preferred) Café: 2 years (Preferred)

Work Location:

In person