Director Food and Nutrition Services

Baystate Health is seeking an experienced and dynamic Director of Food & Nutrition Services (FANS) to lead a high-performing team dedicated to delivering exceptional service to our patients, staff, and visitors. This leadership role reports to the Senior Director of Hospitality and oversees a diverse operational team at Baystate Noble in Westfield, MA. As a key member of our Hospitality leadership, you will guide strategic planning, operational excellence, and regulatory compliance across a multi-location system—ensuring our services live out the Baystate Mission, Vision, and Values while prioritizing Safety, Quality, Experience, and Value.

RESPONSIBILITIES

The Director of FANS is responsible for all financial, operational, and personnel aspects of the department, including staff development, patient and staff experience, procurement, and safety. This leader will represent FANS at internal meetings and public events, build collaborative relationships across the system, and foster a culture of caring and excellence. We are seeking a strategic thinker with demonstrated success improving performance, optimizing resources, and integrating evidence-based best practices. Leadership & Operations Provide effective leadership and direction to ensure seamless operations of multi-site food and nutrition services. Develop departmental goals, objectives, and performance standards aligned with organizational priorities. Foster a positive, professional, and collaborative environment that supports diversity, engagement, and high performance. Represent the department at administrative meetings and serve as a consultant across the organization. Financial Management Develop, recommend, and manage operating and capital budgets. Proactively forecast and adjust operational budgets to meet financial targets. Ensure cost-effective use of resources while maintaining high-quality service standards. Oversee procurement processes and partner with Materials Management on capital equipment evaluation. People Management Direct the hiring, training, evaluation, and development of departmental staff. Oversee scheduling, performance management, corrective actions, and HR policy implementation. Address employee development needs and resolve personnel concerns. Quality, Safety & Compliance Ensure compliance with regulatory agencies such as Joint Commission and DPH. Maintain departmental policies, procedures, and quality assurance programs. Oversee recipe standardization, food safety, infection control, and production of modified diets per Clinical Dietitian requirements. Lead performance improvement initiatives using quality improvement methodologies. Customer Experience & Collaboration Build and maintain strong relationships with key stakeholders, including patients, clinical teams, and support departments. Coordinate patient, café, and catering menus with FANS leadership. Ensure operations meet customer needs and drive high satisfaction across all service areas.

QUALIFICATIONS

Bachelors degree, required Masters degree, preferred ServSave Food Handlers Certified, required 5 years of food service management, required Multi-service support, preferred

SCHEDULE

Full-time

LOCATION

: Baystate Noble Hospital Westfield, MA

THE ADVANTAGES OF WORKING WITH BAYSTATE!

Excellent Compensation High-quality, low-cost medical, dental and vision insurance Generous PTO

• up to 25 days in the first year, with scheduled earned increases Continuing education support and reimbursement First Time Home Buyers Financial Packages Farm Share Memberships 403b retirement company match & annual company contribution increase based on years of service Free money coach advice from a certified professional Wellbeing programs that include but are not limited to mental, physical, and financial health Pet, home, auto and personal insurance Life insurance Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!

Wellbeing programs that include but are not limited to mental, physical, and financial health. We strive to be the place where we can help you build the career you deserve

• apply today
• YOU belong at Baystate!

Education:

Bachelors Degree (Required)

Certifications:

ServSave Food Handlers Certified•

ServSafe National Restaurant AssociationServSafe National Restaurant AssociationServSafe National Restaurant Association Compensation Note:

The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees. Minimum

• Midpoint
• Maximum $108,180.00
• $124,342.00
• $147,097.

00 Equal Employment Opportunity Employer Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.