Shift Leader

Shift Leader Taco Bell / KFC - 3.4 Brooklyn Park, MD Job Details $17 - $19 an hour 7 hours ago Qualifications Food quality maintenance Kitchen health and safety standards Food service closing procedures Operational analysis Cash amount verification Quality assurance within food and beverage industry Guest relations Food service health code compliance Food service opening procedures Food service cleaning Workflow management (operations management method) Operations coordination Store closing procedures Coaching Cooking Store opening procedures Cash drawer securing Shift management Performance feedback (performance evaluation method) Mid-level Food sanitation practices Quality control audit Food service inventory management Team training Human resources Safety audits for hazard identification Deposits Quality control within food and beverage industry Customer satisfaction improvement Managing food service teams

Full Job Description Note:

This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning. Basic Purpose and Objectives of the Position The Shift Manager (SM) is an hourly position that serves to assist management in routine administrative and operational tasks within the restaurant.

Focal points include:

Driving excellence in customer service Maintaining company standards in product and facility specifications Reviewing food handling procedures Assessing operational processes The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity. Principle Accountabilities Customer Satisfaction/Product Quality Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards. Conducts periodic food safety audits. Provides on-going coaching and feedback to crew on customer service, product quality and speed of service. Financial Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers. Operations Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets. Reviews facility and equipment readiness. Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards. Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals. In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing. Human Resources Provides ongoing coaching and feedback for crew employees. Provides "hands-on" training for crew in Learning Zone.