Shift Leader/Supervisor

SHIFT LEAD / SUPERVISOR

Nando's PERi-PERi - Woodmore Town Center #EveryoneIsWelcome We are looking for fun and fired up people to join our restaurant in Hanover, MD. Our ideal candidates have great energy and thrive on teamwork. We offer a FUN, casual work environment that feels more like being part of a family than it does a boring old job. Are you detail oriented, confident, thoughtful and dedicated to the customer experience? If so-check us out - you'll be happy you did! There's nothing like the energy of working in a restaurant... and there's no place like Nando's! Come on... let's have fun and make money together! Game on! PERi-Benefits Your competitive base salary, which we commit to reviewing annually A delicious free meal on us every shift you work Bonus eligible if maintains average of 30 or more hours per week (this is an average of all hours worked) 50% discounts for you and your family when you're not working 6 Weeks Paid Training Opportunities to attend offsite Nando's cultural immersion events and interact with fellow Nandocas from other locations. Referral Rewards Our commitment is to grow our leaders from within Earn Paid Time off after 1 year, begin earning Sick + Safe Leave immediately. Parental Leave available after 1 year. Participate in a 401(K)-retirement savings plan with up to a 4% match after your 1st year here

QUALIFICATIONS

Ability to complete onsite Shift Lead Training -in one of our Nando's restaurants. Comfortable with both verbal and written English communication Must pass a background and credit check Be able to hold a food handlers and alcohol serving license (as needed by the restaurant's jurisdiction) Possess excellent communication skills that will serve their ability to professionally navigate and resolve situations with both Nandocas and guests

STILL INTRIGUED?

KEEP

READING SHIFT LEAD

Shift Leads shine by positively influencing the team through strong relationships with both the team and with their managers. Shift Leads may sometimes be scheduled in position (i.e. Griller or Cashier) and other times may serve in a supervisory role. These rock stars have the soft skills to be able to coach Nandocas (hourly employees) and diffuse upset customers. They proactively manage their time and energy - delegating tasks and leading service. As with all members of the Nando's family, there is an expectation to wear multiple hats, seek out opportunities to make us and themselves better every day and in general, be a good team player! Lead Your Peers… Consistently communicate in a respectful, proactive, and effective manner and tone to build credibility with your peers Engage with guests and Nandocas alike to develop relationships and create lasting connections Practice and exude professional language and demeanor at all times to navigate and resolve situations with both Nandocas and guests Manage Your Shifts… Lead all shifts to Nando's food safety and operational standards while providing and an excellent and safe guest and Nandoca experience Practice responsible Cash Management including: monies issued, safe counts, deposit preparation, cashier check outs, discount authorizations, refunds, and voids following Nando's policies Be responsible for the safety and security of your People and Restaurant by safeguarding keys, securing doors, and setting the alarm.

Thoroughly execute all opening duties:

Read the Manager Communication Log (MCL), review the staff line up for the shift, check catering orders and ensure operational preparedness to execute, review sales forecast for the day, validate previous days inventory, complete prep sheet, complete any food and beverage orders required, count safe, assign cash drawers, order change, complete chicken cook sheet. Own Back of House duties during the shift, to include: completion of prep and pull/thaw lists, full utilization of the cook sheet to call chicken, and consistently performing timely and accurate line checks. Thoroughly conduct a

Shift Changeover:

Ensure the next manager and team of Nandocas are set up for success by making sure that all AM monies and safe are reconciled, food and production levels are validated, a final walk through is conducted and the Manager Communication Log (MCL) has been updated Thoroughly execute all closing duties, to include: Conduct final walk through to check for cleanliness, set up catering orders for the next day, complete closing inventory, reconcile all cash for the day, validate all time keeping for the day, run end of day reports, update the Manager Communication Log (MCL). Nando's North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type:

Full-time Pay:

$18.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance

Shift:

8 hour shift

Experience:

Restaurant Leadership:

1 year (Required)

Work Location:

In person