Training Manager

Dunkin' is seeking a strong, self-managed leader to oversee operations, training, accountability, and execution across all restaurant locations. This role is responsible for maintaining brand standards, improving store performance, and ensuring every location operates with consistency, urgency, cleanliness, and professionalism.

Responsibilities:

Conduct routine and unannounced store audits Evaluate food quality, cleanliness, staff performance, and operational consistency Identify operational issues and ensure corrective actions are completed Support store leadership and reinforce accountability across teams Assist with onboarding, staff training, and operational development Handle customer service concerns and resolve issues efficiently Manage DoorDash, Uber Eats, and chargeback disputes Ensure company standards and initiatives are properly executed at every location Travel between restaurant locations as needed

Qualifications:

Restaurant experience is required Candidates must also have related experience in operations management, leadership, training, hospitality management, multi-unit oversight, or a similar fast-paced environment Strong leadership, communication, and problem-solving skills Highly organized and self-motivated Comfortable holding teams accountable and enforcing standards Strong attention to detail and operational execution Passion for hospitality, consistency, and customer experience

What Success Looks Like:

Improved store consistency and cleanliness Stronger team accountability and execution Reduced operational issues and customer complaints Efficient, organized, and high-performing restaurant teams "This role is about making sure every store runs the way it's supposed to — clean, consistent, and accountable. It's not just checking boxes, it's making sure things actually get done."

Pay:

Up to $18.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off Application Question(s): Do you have your own reliable vehicle? Are you servsafe certified? This role requires rotation between morning and afternoon shift. Do you have open availability? Must be able to start as early as 4am. Must be able to work as late as 11pm. Can you do this? What city and area are you commuting from? Do you have relevant job experience in a fast paced restaurant environment? Are you 18 years of age or older?

Work Location:

In person