1111 Supervisor

1111 Supervisor

THE BROADWAY

• COLUMBIA, A

DOUBLETREE BY HILTON HOTEL

Columbia, MO Job Details Full-time 1 day ago Benefits Referral program Qualifications Inventory control Guest relations Calculus Greeting customers Mid-level Payroll management Sanitation procedures Demand forecasting Math Geometry Human resources Quality inspection Cleaning Purchasing Materials management in food and beverage Algebra Appointment scheduling Balancing end-of-day transactions Training delivery Food service management Customer complaint resolution Full Job Description Check out our new enhanced Bonus Program, which includes: 1. Sign-On Bonus Up to $100 2. Referral Bonus Up to $150 3. Front Desk Perfect Sell $20 per Perfect Sell 4. Guest Service Score Bonus up to $20 per Month.

• Some Restrictions Apply See Manager for Details

•

Position:

F&B Key Employee Classification:

Non Manager Reports To:

F&B Director Department:

Food & Beverage Job Purpose:

The purpose of the F&B Key Employee is to directly supervise and coordinate activities of the workers engaged in preparing and serving food and beverage. Primary Job Function Directly supervise and coordinate activities of workers engaged in preparing and serving food. Essential Job Functions Compile and balance cash receipts at the end of the day or shift. Resolve customer complaints regarding service. Train workers in food and beverage preparation, and in service, sanitation, and safety procedures. Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards. Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel. Greet and seat guests, and present menus and wine lists, when applicable. Forecast staff, equipment, and supply requirements, based on a master menu. Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services. Schedule parties and take reservations. Perform various financial activities, such as cash handling, deposit preparation, and payroll. Supervise and participate in kitchen and dining area cleaning activities. Job Knowledge Administration and Management

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Customer and Personal Service
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Food Production
• Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques. Mathematics
• Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. Job Skills Speaking
• Talking to others to convey information effectively. Service Orientation
• Actively looking for ways to help people. Active Listening
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Coordination
• Adjusting actions in relation to others' actions. Management of Personnel Resources
• Motivating, developing, and directing people as they work, identifying the best people for the job. Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Job Abilities Oral Expression
• The ability to communicate information and ideas in speaking so others will understand. Oral Comprehension
• The ability to listen to and understand information and ideas presented through spoken words and sentences. Problem Sensitivity
• The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Deductive Reasoning
• The ability to apply general rules to specific problems to produce answers that make sense. Speech Recognition
• The ability to identify and understand the speech of another person. Speech Clarity
• The ability to speak clearly so others can understand you. Written Comprehension
• The ability to read and understand information and ideas presented in writing.

Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).