Food and Beverage Operational Supervisor

Food and Beverage Operational Supervisor City Museum - 3.9 St. Louis, MO Job Details 19 hours ago Qualifications Food safety management Guest relations Operations management Customer service Managing hospitality teams Mid-level Full cycle recruiting Team development Supervising experience Decision making Implementing HR recruitment processes Safe environment creation Recruiting Training & development Clean workspace maintenance Leadership Team motivation (leadership skill) Communication skills Staffing management Overseeing training Health and safety training programs Food service management Full Job Description The Gig City Museum is not your average workplace — and this is not your average supervisor role. We are a one-of-a-kind attraction built from reclaimed wonder, where guests of all ages tumble out of the labyrinth and down a magical slide with the kind of appetite that only pure joy can generate. Our food and beverage team is there to meet that moment, every time — and we need a talented leader to make sure they do it brilliantly. If you're the kind of person who gets energized by a busy floor, takes genuine pride in a well-run operation, and can rally a team with equal parts warmth and authority — we'd love to meet you. What You'll Be Doing Keep all the plates spinning — figuratively, and occasionally literally — by overseeing the day-to-day operations of every food and beverage outlet across the museum. Own the Supervisor on Duty program , developing a team of supervisors sharp enough to monitor daily operations smoothly, even on the museum's most gloriously chaotic days. Lead seasonal hiring for all food and beverage outlets, finding the enthusiastic humans who are ready to bring great service to a not-so-ordinary place. Set and uphold the standard — making sure every lead and staff member at every location knows City Museum's expectations and delivers on them consistently. Handle disciplinary matters with professionalism and fairness, following museum policies and procedures every step of the way. Train with intention — conducting in-service and ongoing training that keeps quality, safety, service, and efficiency front and center for your whole team. Champion the guest experience at every food and beverage touchpoint, because someone who just navigated the labyrinth deserves excellent service on the other side. Stay on top of Health Department compliance , keeping all locations clean, code-compliant, and ready for inspection at any given moment. Spot issues early and solve them collaboratively , working with management to address concerns before they become bigger problems. Maintain safe, clean, welcoming spaces for guests and team members alike. Lead by example with superior customer service — approachable, responsive, and genuinely glad to help. Other duties as assigned — and around here, that phrase is always a little bit of an adventure. Skills We're Looking For Strong communication and the ability to motivate a diverse team Organizational prowess — you can track a lot of moving pieces without losing your cool Adaptability — because no two days at City Museum are exactly alike Decisiveness — you make the call, own the outcome, and keep things moving Qualifications Supervisory experience in food and beverage, or equivalent leadership experience in a comparable operation Ability to work independently and manage competing priorities with confidence Excellent communication skills across all audiences — guests, staff, and management alike The energy and genuine enthusiasm to lead through long, lively days in an active environment Physical Requirements Must be able to stand or walk for extended periods of time Must be able to lift, carry, move, and/or position items weighing up to or in excess of 50 pounds Must be able to lift and lower 25 pounds to and from shoulder height City Museum is an equal opportunity employer. We're committed to building a team as inventive, welcoming, and full of life as the place we work.