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Food & Beverage Multi Outlet Supervisor
Job
Caesars Entertainment
Biloxi, MS (In Person)
Full-Time
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Job Description
Ensure consistent, high-quality service standards across all outlets Oversee front-of-house operations, including casino beverage service and restaurant outlets Verify all opening, closing, and operational procedures are performed to standards Conduct regular floor presence, including table visits, to ensure guest satisfaction and build relationships Maintain a clean, safe, and properly functioning environment in all areas Supervise, coach, and develop supervisors and front-of-house employees Implement and oversee training programs to ensure service excellence Conduct employee evaluations, performance appraisals, and development planning Maintain positive employee relations and administer progressive discipline when necessary Demonstrate and reinforce service standards (friendly greeting, engagement, guest satisfaction, and warm farewell) Create and manage schedules to ensure optimal service levels and labor efficiency Ensure training and staffing plans are executed accurately and timely Manage budgets, labor costs, and operational expenses while minimizing overtime Monitor cash handling procedures, including cash drops and cashier accuracy