Front Desk Shift Lead

The Front Staff Team Lead position is responsible for the training of the front desk staff. In the absence of a Front Staff Supervisor, the Team Lead must stand in as the primary decision maker and leader throughout the shift. The Front Staff Team Lead must have strong organizational skills, decision-making abilities, pay close attention to detail, and interact in a professional yet courteous manner with guests and fellow staff. Duties Welcome guests warmly and efficiently Provide accurate information about the facility to enhance guest experiences Customer service: customer interactions, addressing questions, and directing people where to go in the facility Resolve guest issues promptly Money-handling; starting and ending tills Enforce facility rules and regulations Help to ensure facility cleanliness Training of all new employees Full knowledge of shift duty checklist Delegating tasks to other staff members, particularly during down time to maximize productivity Communicating important information to department directors Preferred Qualifications Front Desk Operations experience Leadership & management experience Strong customer service skills. Excellent organizational skills with attention to detail and ability to handle multiple tasks simultaneously. Ability to handle cash and card transactions accurately. Ability to stand for extended periods and perform light physical tasks if needed. Ability to work flexible hours including evenings, weekends, or holidays as needed. Benefits Complimentary full facility membership to Bozeman Hot Springs. Supportive, team-focused workplace where your efforts are valued and recognized. Opportunities for growth within a positive and inclusive environment. This is a Full-Time position.

Schedule:

Sunday

• Thursday Sunday 7:30 AM
• 3:30 PM Monday
• Thursday 5:00 AM
• 1:00 PM OR Friday
• Tuesday 3:30 PM
• 11:30 PM Friday and Saturday hours change with the season

Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

Employee discount Health insurance

Work Location:

In person