Shift Leader
- Jacksonville Jacksonville, NC 28540 From $9 an hour
- Part-time From $9 an hour
- Part-time Job Description Are you a go-getter?
Megaplay is an indoor children's play park and party venue, delivering great customer service, and providing the ultimate fun and safe, play park experience. We are seeking a dedicated and energetic Shift Leader to join our team. In this role, you will be responsible for ensuring the safety, cleanliness, and overall enjoyment of guests within the park environment. The ideal candidate will possess excellent customer service skills, a proactive attitude, and the ability to handle diverse responsibilities that contribute to a positive guest experience. This paid position offers an exciting opportunity to work in a dynamic setting that promotes community engagement and recreational enjoyment. You must enjoy the presence of kids!! Retention bonuses available.
Our Mission:
To provide a place where families can safely play, any day, any time. Guest Experience and Company Standards (Our Philosophy): Always follow company policies and safety procedures. Welcome and greet guests and anticipate and address their needs. Interact with colleagues and guests professionally and promptly. Contribute to team goals.
Responsibilities:
Ensure staff members are executing company policies and standards. Report inventory needs to the management team in the event you recognize a stock outage. Greet guests warmly and provide information about park amenities, rules, and upcoming events to enhance the guest experience. Complete opening and closing park procedures, including, but not limited to: Check-in facilities; assisting with the completion and recording of daily inspections of play equipment; and reservation management. Use a Point of Sale System to take guest payments, adhere to company cash handling policies. Acts as the first level of response for guest mis-use of facilities, concerns, and emergency situations, informing and involving the supervisor and management team. Monitor park areas and enforce park policies regularly to ensure safety standards are maintained and address any conflicts or issues promptly. Maintain cleanliness of park facilities, including restrooms, to ensure a safe and pleasant environment. Communicate personal, staff, guest, and supply needs to the management team in a timely manner, in addition to regular operational updates. Ensure party guests services are delivered for all previously reserved events and party then decorations. Continuous improvement of the facility and company procedures. Performs other related duties as assigned.
Qualifications:
High school diploma or higher CPR/ First Aid / AED certification is a plus. Ability to coach, mentor, and provide feedback to junior staff members. High-energy individual with excellent customer service skills. Excellent reasoning and problem solving ability. Cash handling experience. Reliable transportation. Must be able to lift 10 lbs.
Schedule:
This is an hourly position. Candidates should have a flexible schedule with both weekday and weekend availability. There is a mandatory orientation session and training period required for candidates new to this role. This time is paid at your hourly rate.
Benefits:
Employee discount Flexible schedule Paid time off Performance bonus Professional development assistance
Physical Requirements:
Ability to regularly lift up to 40 lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.
Transportation:
Must have reliable transportation to and from work.
Availability :
Ability to work flexible, part to full-time schedule to include days, evenings, weekends and holidays.
Skills & Competencies:
Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. We are an Equal Opportunity Employer.
Job Type:
Part-time Pay:
From $9.00 per hour
Benefits:
Employee discount Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to
Commute:
Jacksonville, NC 28540 (Required) Ability to
Relocate:
Jacksonville, NC 28540: Relocate before starting work (Preferred)
Work Location:
In person
