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Team Lead
Job
FableFrame Creative Network
Wilmington, NC (In Person)
$46,800 Salary, Full-Time
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Job Description
Take the Next Step in Your Leadership Career We are seeking an experienced, results-driven Team Lead to guide our Wilmington operations team and help shape the next chapter of our growth. This is a rare opportunity for a proven leader to step into a role where strategy, coaching, and performance ownership come together — and where your impact is felt every single day. If you have a track record of developing high-performing teams, driving measurable results, and leading with both accountability and empathy, this position offers a genuine pathway to advance your career within a fast-growing organization. Key Responsibilities Lead, coach, and develop a team of frontline associates to consistently exceed performance targets. Monitor daily productivity, quality, and service metrics, and implement corrective strategies where needed. Serve as the primary point of escalation for complex issues, exercising sound judgment and decisive leadership. Conduct regular one-on-ones, performance reviews, and coaching sessions to drive individual and team growth. Analyze team performance data to identify trends, gaps, and opportunities for process improvement. Partner with site leadership to align daily operations with broader organizational goals. Support onboarding and training initiatives to ensure new team members ramp quickly and effectively. Champion a culture of accountability, recognition, and continuous improvement. Essential Qualifications & Experience Minimum 1-2 years of experience in a supervisory, team lead, or leadership capacity within a call center, sales, or customer operations environment. Demonstrated ability to lead teams to meet or exceed performance benchmarks. Strong analytical skills with the ability to interpret performance data and translate it into action. Excellent communication, coaching, and conflict-resolution skills. Proven ability to manage competing priorities in a fast-paced, metrics-driven environment. Proficiency with standard business software and the ability to learn operational systems quickly. High school diploma or equivalent required; additional education or leadership certifications a plus. Perks & Benefits Competitive hourly pay plus performance-based incentives. Clear, structured pathway to advancement into Operations Manager or Site Manager roles. Leadership training and ongoing professional development. Weekly or biweekly pay. A collaborative, performance-driven culture that recognizes and rewards results. The opportunity to directly shape team success and organizational growth. Take the Lead If you are ready to bring your leadership experience to a team that values initiative, results, and growth, we want to hear from you. Apply today to be considered for our Team Lead position in Wilmington, NC — interviews are being scheduled this week for qualified candidates.