Customer Service / Shift Lead

Company DescriptionDomino's is the #1 pizza company in the world!

Job DescriptionWe're looking for a dedicated and professional Customer Service Representative to join our Domino's Pizza franchise team in Lincoln, United States. In this role, you will start as a customer service representative focused on taking orders and assisting customers, while progressively learning to lead shifts and develop both your customer service expertise and supervisory skills through hands-on experience and mentorship. 

Core Customer Service Responsibilities:

Take customer orders accurately via phone, online platforms, and in-person, ensuring all special requests and preferences are captured correctlyAssist customers with menu selections, pricing, promotions, and delivery options in a friendly and knowledgeable mannerProcess payments and handle cash transactions with accuracy and integrityRespond to customer inquiries and resolve complaints promptly and professionally, finding solutions that satisfy customers and maintain brand reputationCoordinate with the kitchen and delivery teams to ensure orders are prepared and delivered on timeMaintain accurate records of customer orders, special requests, and interactionsEnsure compliance with company standards, food safety protocols, and quality assurance measures

Shift Leadership Development Responsibilities:

Learn shift operations and team dynamics by shadowing experienced shift leadsGradually assume responsibility for supporting shift team members and ensuring adherence to company policies, procedures, and operational standardsAssist in training new team members on order-taking protocols, customer service procedures, POS system usage, and company standardsDevelop skills in monitoring team performance, order accuracy, and customer satisfaction under guidanceLearn shift scheduling, staffing coordination, and resource allocation to support operational efficiency during peak and off-peak hoursCommunicate shift observations, order metrics, and performance feedback to management as directed Qualifications Strong verbal and written communication skills with the ability to interact professionally with diverse customers and team membersExcellent problem-solving and conflict resolution abilitiesDemonstrated capability to manage multiple tasks simultaneously while maintaining attention to detailStrong organizational and time management skillsAbility to work flexible schedules, including evenings, weekends, and holidays as requiredPatience, empathy, and a customer-focused mindsetLeadership potential with the ability to motivate and inspire team membersProficiency with point-of-sale (POS) systems and other customer service software, or willingness to learn these tools on the jobWillingness to learn shift operations, team dynamics, and supervisory skills through hands-on experience and mentorshipOpenness to developing training and coaching abilities as you progress into shift lead responsibilities

Preferred:

Customer service experience in a fast-paced environment, or willingness to learn in this type of setting

Preferred:

Supervisory or shift lead experience, or eagerness to develop these skills

Preferred:

Familiarity with customer service best practices and industry standards, or commitment to learning them

Preferred:

Experience with scheduling software and performance management tools, or willingness to become proficient through training Additional InformationAll your information will be kept confidential according to EEO guidelines.