F&B FOH Supervisor

Description:

Under the direct supervision of the Kitchen Manager this position assists with supervising the day-to-day operations in the Restaurant.

Requirements:

Essential Job Functions:

Must be able to work Day/Swing Shift and Holidays Must be 21 Training Staff Interviewing & Hiring of new employees Provide general direction and basic work assignments to front line employees Knowledge of full Menu/Specials/Restaurant Promotions at all times Ensuring guest satisfaction/resolving any disputes or complaints Communicate to Management any work-related issues that occur during an assigned shift, including employee relations or performance issues, facility or safety issues Assists Front of House staff with seating guests, clearing tables, ringing out guests, setting tables, and getting drink orders Ensures quality of ingredients, preparation, presentation, and correct temperature of the food served Ensures all staff maintains a clean and orderly server station Resolves employee disputes Assists, as needed, to maintain standard of appearance, sanitation, and service in all Front of House areas Maintains excellent guest service Assists Kitchen Manager with product orders Responsible for taking, placing, and delivering food and beverage orders placed by guests as needed Finds or provides coverage in the Front of House in the event of employee call outs Manages FOH restaurant scheduling; must be familiar with Microsoft Office (Word, Excel, Outlook, etc.) Reviews guest comment cards and delivers the results to Management Rotates server stations and assign early outs in a fair and consistent manner Performs additional duties as requested by management