Lead Buffet Operations Attendant
Tioga Downs Casino Resort
Nichols, NY (In Person)
Full-Time
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Job Description
Lead Buffet Operations Attendant Help Create Outstanding Dining Experiences Every Day Are you a natural leader who enjoys working in a fast-paced hospitality environment? We're looking for a Lead Buffet Operations Attendant to help deliver exceptional guest experiences while guiding and supporting a high-performing team. In this role, you'll lead daily buffet operations, ensure food quality and presentation standards are consistently met, and serve as a key connection between front-of-house and kitchen teams. If you're passionate about hospitality, teamwork, and creating memorable dining experiences, we'd love to meet you. What You'll Do Lead and support buffet service team members throughout each shift Serve as the primary communication link between buffet attendants and kitchen staff Monitor buffet stations to ensure food is fully stocked, properly maintained, and presented to company standards Ensure food safety, cleanliness, and temperature guidelines are consistently followed Deliver a welcoming and guest-focused dining experience Share guest feedback, concerns, and compliments with management Train and onboard new team members on procedures, service standards, and best practices Coordinate daily assignments and team member break schedules Partner with cooks, servers, dishwashers, supervisors, and other departments to ensure smooth operations Assist with carving stations, dessert preparation, salad bar setup, and other service areas as needed Foster a positive, collaborative, and efficient work environment Support additional operational needs as assigned What We're Looking For High school diploma or GED preferred At least 3 months of food service, restaurant, or kitchen experience Previous leadership or training experience is a plus Strong communication and interpersonal skills Ability to motivate, coach, and support team members Commitment to food safety, cleanliness, and operational excellence Strong organizational skills and attention to detail Ability to thrive in a fast-paced environment Dependable, proactive, and guest-service oriented Leadership Responsibilities As a shift leader, you will: Provide daily direction and support to buffet service team members Train, coach, and develop staff to ensure success Help resolve guest and team member concerns professionally and efficiently Promote teamwork, accountability, and a positive workplace culture Ensure company standards and policies are consistently followed Physical Requirements This is an active, on-your-feet role that requires: Continuous standing and walking throughout shifts Frequent reaching, bending, twisting, balancing, and hand movements Regular lifting of up to 25 pounds Occasional lifting of up to 50 pounds Strong coordination, manual dexterity, and visual awareness to safely perform duties Work Environment Fast-paced restaurant and buffet service setting Exposure to kitchen equipment and moving mechanical parts Moderate to high noise levels during peak service periods Schedule Requirements Flexible scheduling based on business needs Availability on weekends and holidays required Operation runs seven days per week Perks & Benefits We believe in taking care of our team. ✔ On-site employee daycare available 7 days a week (subsidy may be available) ✔ 401(k) with immediate vesting ✔ Medical, Dental, Vision & Life Insurance (Full-Time Team Members) ✔ Paid Time Off, Sick Time & Holiday Pay ✔ Tuition Reimbursement for eligible employees ✔ Employee discounts on hotel stays, dining, spa services, and more Join Our Team If you're ready to lead by example, support a great team, and help create memorable guest experiences every day, we'd love to hear from you. Apply today and bring your hospitality leadership skills to a team that values excellence, teamwork, and growth.