Front of House AM Supervisor

Job Overview:

The Front of House Supervisor is responsible for overseeing daily FOH operations to ensure exceptional guest service, smooth service flow, and effective team performance. This role acts as a leader and support role on the floor, supporting staff, resolving guest concerns, maintaining service standards, and assisting management with training, scheduling, and operational execution.

Key Responsibilities:

Guest Experience:

Deliver warm, professional, and attentive guest service at all times. Actively engage with guests, handle complaints or concerns promptly and professionally. Ensure dining areas are clean, organized, and set according to standards. Monitor service quality and step in to assist during peak periods.

Team Leadership:

Supervise, coach, and support FOH staff during shifts. Conduct pre-shift briefings and communicate daily specials, events, and expectations. Assist in training and onboarding new team members. Lead by example, maintaining a positive and professional demeanor.

Operations & Service Flow:

Oversee seating, table rotation, reservations, and waitlists. Coordinate with kitchen and bar teams to ensure timely and accurate service. Monitor staffing levels and adjust assignments as needed. Ensure compliance with health, safety, and alcohol service regulations.

Administrative & Support Duties:

Assist with scheduling, timekeeping, and shift coverage. Support inventory control for FOH supplies. Handle cash, POS transactions, and end-of-shift procedures as required. Report operational issues or maintenance needs to management.

Qualifications & Skills:

Previous experience in a food service or hospitality supervisory role preferred. Strong leadership, communication, and interpersonal skills. Excellent customer service and problem-solving abilities. Ability to multitask and remain calm in a fast-paced environment. Knowledge of POS systems and basic cash handling. Flexibility to work evenings, weekends, and holidays. Food Handler's Card and alcohol service certification (or ability to obtain).

Physical Requirements:

Ability to stand and walk for extended periods. Ability to lift and carry up to 50 lbs. Comfortable working in a fast-paced hospitality environment.

What We Offer:

Competitive pay. Opportunities for growth and advancement. Supportive team environment. Health Benefits (Health, Dental, Vision, Life). Employee dining discounts and menu. at www.spanishhead.com.

Benefits:

Dental insurance. Employee discount. Flexible schedule. Health insurance. Paid time off. Paid training. Vision insurance.

Work Location:

In person.