Culinary Operations Lead

Culinary Operations Lead East Providence, RI Job Details Full-time $100,000 a year 1 day ago Benefits Paid parental leave Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance Employee discount Gym membership Qualifications Resource allocation Spanish Succession planning Manufacturing management Managerial strategic planning Strategic management Food safety management Operations management 5 years Supply chain Safety standards in production English Improving operational efficiency Team development Key Performance Indicators Talent pipeline development HACCP Performance Improvement (PI) Manufacturing Root cause analysis Senior level Cross-functional collaboration Cross-functional team management Leadership Manufacturing company experience Communication skills Staffing management Implementing lean manufacturing processes Cross-functional communication Supply chain collaboration Progress tracking (project management tasks) Food service management Senior leadership Staff development Full Job Description Feast & Fettle is seeking a Culinary Operations Lead to join our Operations team. This is an onsite role based in East Providence, RI with a Friday - Tuesday work week. The Culinary Operations Lead owns the performance, alignment, and scalability of Production and Packout. This role connects strategy to execution, ensuring teams operate collaboratively, efficiently, and with clear accountability. They remove systemic barriers, improve operational flow, and enable leaders to deliver at a high level. As a key bridge between frontline operations and senior leadership, they provide visibility into performance, risks, and opportunities. What is Feast & Fettle? Feast & Fettle is the fastest-growing meal delivery service in the Northeast—and that momentum comes from a team of smart, kind people who show up to build, not just keep up. We move with urgency, sweat the right details, and bring care to everything we touch. What began in 2016 as a private chef's side hustle has grown into a company serving thousands of households, with a mission that's both simple and personal: to nourish everyday life. That mission shows up in every detail—from how we source ingredients and plan our weekly menus to the care in every delivery and the trust we build at our Members' tables. We care for our people the same way we care for our Members—with consistency, thoughtfulness, and a constant drive to raise the standard. We invest in our team because we know: when you're supported, you do your best work—and help us do ours. What You'll Do Own Departmental Performance Hold Production and Packout Assistant Managers accountable to KPIs including OTIF, throughput, LCPO, quality, food safety, and reliability Set clear expectations for performance and address gaps quickly through coaching, support, or structural change Ensure every department operates with defined rhythms, measurable goals, and transparent performance tracking Provide the organization with accurate, timely reporting on departmental performance—surfacing risks, opportunities, and resource needs before they become problems Drive Cross-Functional Collaboration Build strong working relationships across Supply Chain, Fulfillment, FSQA, Facilities, R D, People, Finance, and Member Services Establish clear communication channels between teams and break down operational silos Facilitate active collaboration between Distribution Operations, FSQA, and Purchasing so work flows smoothly across upstream and downstream handoffs Partner with other departmental leads to ensure company-wide initiatives are executed effectively across Culinary Operations Improve Throughput and Operational Flow Continuously evaluate how work moves through Production and Packout—identifying bottlenecks, improving handoffs, and streamlining processes Optimize staffing and resource allocation to meet current demand and position teams for future growth Partner with Assistant Managers and other leads to implement process improvements that increase output without compromising quality, safety, or team sustainability Provide the Director of Culinary Operations with clear recommendations on structural, process, headcount, or resource changes needed to support scaling Lead and Develop Assistant Managers Directly manage Production and Packout Assistant Managers, providing strategic direction, coaching, and clear performance feedback Ensure Assistant Managers have the tools, clarity, and support to lead their teams well Support Supervisor development within each department and build strong operational discipline across all levels Identify and develop future leadership talent, contributing to a strong leadership pipeline across the organization Translate Strategy into Execution Ensure departmental plans align with Feast & Fettle priorities, operational capacity, and cross-functional dependencies Communicate company direction clearly so Production and Packout teams understand how their work contributes to broader goals Partner with Directors and senior leadership to shape operational strategy—ensuring plans are realistic, scalable, and measurable Provide operational insight that helps leadership make decisions grounded in real-world execution realities Champion Continuous Improvement Drive a culture of cross-functional problem-solving—addressing root causes, not just symptoms Lead initiatives that improve operational flow, communication, resource utilization, team experience, and consistency Track progress on improvement efforts and ensure learnings are shared across departments

What We're Looking For Must-Haves:

5+ years of progressive experience in food manufacturing, culinary operations, or a related production environment 3+ years managing managers or leading cross-functional teams at a senior level Demonstrated ability to drive accountability and performance across multiple departments simultaneously Strong operational instincts—able to identify systemic issues, improve processes, and manage complex cross-functional workflows Clear, direct communicator who can translate strategy into action for both frontline teams and executive leadership Comfortable working in a fast-paced, temperature-variable production environment with shifting priorities Proficiency with operational tools, reporting systems, and performance metrics

Nice-to-Haves:

Experience in a high-growth or scaling food business Familiarity with food safety standards, HACCP, and production compliance Background in lean manufacturing, continuous improvement, or structured operations frameworks Experience partnering closely with Supply Chain, R D, or Fulfillment teams Bilingual in English and Spanish We believe leadership should mirror the diversity of our team — in lived experiences, cultural perspectives, and ways of thinking — and we'll give preference to candidates who can truly connect with and represent our people.

What you get:

$100,000 annually Here, you'll find comprehensive benefits that make a difference in your daily well-being, along with a safe, welcoming, and energized workplace culture committed to providing the opportunity for every team member to thrive. We provide medical, dental, and vision coverage (with 70% of your monthly premium paid by F&F), accrued paid time off totaling three weeks in your first year (and increasing with tenure), and a 401(k) retirement plan. All employees enjoy a free Feast & Fettle membership—$165 worth of our fully prepared menu items every week—plus paid parental leave, an annual $1,000 professional development benefit, and a monthly wellness reimbursement you can use for anything that supports your well-being, from gym memberships to therapy copays.

Job Type:

Full-time Pay:

$100,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply Application Question(s): How many years of experience do you have managing teams in a commercial kitchen, food manufacturing, or commissary production environment? What is the largest number of direct or indirect reports you've managed at one time? Our Production teams run on Thurs-Mon, Fri-Tues, and Sat-Weds workweeks, on 1st, 2nd, 3rd shifts. Do you have any scheduling restrictions? Are you fluent in both English and Spanish?

Work Location:

In person