Team Leader

Team Leader Honey Baked Ham - 4.1 Brentwood, TN Job Details Part-time $16 - $17 an hour 19 hours ago Benefits Employee discount Flexible schedule Qualifications Microsoft Word Computer operation Customer communication Microsoft Excel Microsoft Outlook Merchandising High school diploma or GED Driver's License B2B Cash handling Restaurant experience Full Job Description Honeybaked Ham is a specialty retailor who serves the World Best Ham. Great opportunity for college students Team Leader

JOB DESCRIPTION

To ensure customers receive excellence in service and product quality. To perform, support and manage all aspects of front of house and administrative operations in the absence of store management.

ESSENTIAL FUNCTIONS

Manages Store Operations as assigned by Manager. Assumes all operational control in the absence of Manager. Maintains product availability for Customers. Executes basic Store opening / closing procedures and daily / weekly reports. Performs various administrative functions i.e banking and daily checkout. Monitors and manages product quality on Front of House and Back of House using established processes and tools. Ensures proper sanitation procedures are followed including hand dip, hair nets, gloves and aprons. Ensures proper use of equipment. Monitors stocking and clean up duties. Ensures FIFO rotation of all product in FOH. Handles complaints with 100% Customer satisfaction according to Company policy. Participates in catering and gifting sales and fulfillment in all B2B and Catering processes. Maintains Product Knowledge Expert status in all Retail Merchandise. Is able to effectively work and train all positions in front of the house. Communicates QA issues to Managers immediately. Communicates Management Bulletin information to staff, fulfilling the action steps required in the absence of store management.

OTHER FUNCTIONS

Oversees unloading of shipments using established tools including checking quantities against invoice. Perform other duties as required by business and departmental requirements. Must be available to work flexible schedule to meet the needs of store operations.

KEY RESULT AREAS

Product quality maintained at or above Company standards. Customer service maintained at or above Company standards. Cleanliness maintained at or above Company standards.

REQUIRED EXPERIENCE

At least 1 year of restaurants or service industry experience is desirable. Basic computer skills including Microsoft Word, Excel and Outlook.

EDUCATIONAL REQUIREMENTS

• High school diploma required.

REQUIRED LICENSES, CERTIFICATES, OR KNOWLEDGE

Physical dexterity and mobility to perform demands of the job including lifting up to 65 pounds. Strong communication and interpersonal skills. Successful completion of Shift Leader Certification program.

Job Type:

Part-time Pay:

$16.00 - $17.00 per hour

Benefits:

Employee discount Flexible schedule

Shift:

Day shift Application Question(s): Do you have Saturday availability?

License/Certification:

Driver's License (Required) Shift availability: Day Shift (Required) Night Shift (Preferred)

Work Location:

In person