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Shift Lead

Job

Tim Hortons | TN

Lebanon, TN (In Person)

$29,120 Salary, Full-Time

Posted 2 weeks ago (Updated 2 weeks ago) • Actively hiring

Expires 7/22/2026

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Job Description

Shift Lead Tim Hortons |
TN - 3.5
Lebanon, TN Job Details Full-time From $14 an hour 13 hours ago Qualifications Customer communication Staff supervision Team supervision In-person customer service Workplace dispute resolution Full Job Description Key Responsibilities 1. Team Leadership Lead and supervise team members during the shift Assign positions and tasks to staff Coach and support team members to follow brand standards Assist with training new employees Maintain a positive and productive team environment 2. Guest Experience Ensure fast, friendly, and accurate service for every guest Resolve guest complaints professionally Maintain drive-thru and front counter efficiency Promote upselling and suggestive selling 3. Operations Management Manage shift operations including front counter, drive-thru, and kitchen Ensure food quality and product consistency Monitor productivity and workflow during the shift Complete opening and closing procedures 4. Food Safety & Cleanliness Ensure compliance with food safety and sanitation standards Monitor product freshness and food handling Maintain cleanliness of dining room, kitchen, and restrooms Ensure team members follow health and safety policies 5. Cash & Inventory Control Manage cash registers and count drawers Verify deposits and cash handling procedures Ensure adequate stock levels during the shift Monitor waste and report inventory issues 6. Administrative Tasks Complete shift reports and checklists Coordinate employee breaks and staffing coverage Communicate shift performance and issues to management
REQUIREMENTS
1+ year experience in quick service restaurant (QSR) preferred Previous leadership or supervisory experience preferred Strong leadership and communication skills Ability to work in a fast-paced environment Customer service oriented mindset Problem-solving and conflict resolution skills Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.