Restaurant Lead | Paloma Scratch Kitchen at The Wayback — A Marriott Tribute Portfolio

Restaurant Lead | Paloma Scratch Kitchen at The Wayback — A Marriott Tribute Portfolio at AATMOS Restaurant Lead | Paloma Scratch Kitchen at The Wayback — A Marriott Tribute Portfolio at AATMOS in Pigeon Forge, Tennessee Posted in 8 days ago.

Type:

Full-Time Job Description:

Paloma Scratch Kitchen is the on-site culinary destination at The Wayback a fun, flavor-forward restaurant that brings the same vibrant, eclectic energy as the hotel itself. As Restaurant Lead, you are the connective tissue between the front of house team and kitchen ensuring servers, bartenders, and hosts are delivering consistent, professional, and memorable service on every shift. Working closely with the Restaurant Manager, you will play a hands-on role in training, team development, and daily operations, stepping in to lead when needed and setting the standard for service excellence across the floor. What You'll Do Guest Experience & Service Standards Ensure all front of house staff deliver efficient, professional, and courteous service that meets or exceeds guest expectationsMaximize the guest experience through consistent quality of service and productResolve guest complaints promptly and professionally when they ariseEnsure correct event setups and booking arrangements are executed for each shiftMaintain guest privacy and discretion at all times Operations & Standards Assist the Restaurant Manager with overall front of house operations while maintaining quality standards and maximizing food and beverage profitabilityServe as liaison between front of house and kitchen staff to ensure timely communication and proper order timingOperate the POS system and maintain security of the system at all timesFollow correct cash management proceduresAssist in maintaining inventory levels that minimize waste while keeping the restaurant fully stocked and guest-readyEnsure all front of house staff adhere to AATMOS Hospitality codes of conduct and standard operating proceduresMonitor staff breaks and timekeeping throughout each shiftAssume the full role and responsibilities of the Restaurant Manager in their absencePerform and train in all duties across host, bartender, and server positions as needed Team Leadership & Development Work closely with the Restaurant Manager on training new staff, shift lineups, and associate developmentConduct daily service briefings and ongoing food and beverage training sessionsEncourage and motivate the team with a positive, energetic attitude that reflects The Wayback's personalityLead the team efficiently and effectively, solving problems independently when they arise