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Job Description
Join Us As We Inspire Love In Every Cup!
Now Hiring:
Lead/Shift Supervisor The Peach Cobbler Factory Katy is looking for an energetic, dependable, motivated, and customer-focused Lead/Shift Supervisor to join our team! As a Lead/Shift Supervisor, you will help oversee daily operations, provide excellent customer service, support team members, and ensure all company standards are met during your shift. Lead/Shift Supervisor Qualifications Previous leadership, supervisor, food service, restaurant, and customer experience. Proven leadership skills and ability to help guide a team. Ability to work mornings, evenings, nights, weekends, and holidays as needed. Ability to stay calm and organized during busy hours. Ability to bend, carry, and lift objects weighing up to 20 pounds, and stand for extended periods of time. Dependable, punctual, and able to lead by example. Strong work ethic, integrity, and reliability. Ability to multitask in a fast-paced environment. Ability to work as part of a team. Reliable transportation and flexible availability. Basic math and food safety knowledge. Lead/Shift Supervisor Responsibilities Lead and motivate team members during assigned shifts. Open and close the store according to company procedures. Assist with training and coaching employees. Deliver exceptional customer service and resolve customer concerns. Ensure food quality, cleanliness, and safety standards are maintained. Monitor inventory levels and communicate supply needs. Maintain a positive, professional, and team-oriented work environment. Communicate effectively with customers, fellow team members, and management. Prep, bake, and follow recipes to our quality standards. Maintain a clean, safe, organized workspace (kitchen, dining, restrooms). Job Duties Leadership & Supervision Direct and supervise shift staff. Assign tasks fairly and ensure completion. Enforce bakery policies, dress code, and safety procedures. Train and mentor employees on bakery standards. Hold staff accountable for performance, behavior, and policies. Operations & Production Oversee baking, decorating, packaging, and preparation for the day and next day. Ensure recipes, portion sizes, and presentation standards are followed. Monitor product levels and restock as needed. Conduct quality checks on finished products before storage or display. Track waste and report discrepancies. Customer Service Ensure all customers are greeted and served professionally. Handle complaints or special requests quickly and professionally. Communicate order issues or delays to customers and management. Support special requests such as catering pickups or large pre-orders. Safety & Cleanliness Enforce food safety and sanitation guidelines. Ensure equipment and workstations are cleaned and shut down properly. Follow all checklists provided. Secure premises at end of shift (doors locked, alarms set, equipment off). Administrative Communicate staff performance and shift concerns to management. Assist with scheduling, staffing adjustments, and coverage for unexpected call-outs.
