Frozen Food Supervisor

Position Summary The Frozen Supervisor is responsible for leading the day-to-day operations of the frozen department, ensuring product quality, proper inventory levels, and strong merchandising execution. This role supports sales growth, minimizes shrink, and ensures a clean, fully stocked, and well-organized department while delivering excellent customer service. Key Responsibilities Department Operations Oversee stocking, rotation, and replenishment of all frozen products Ensure proper freezer temperatures are maintained to protect product integrity Monitor frozen cases for cleanliness, organization, and functionality Execute company planograms, promotions, and seasonal merchandising displays Customer Service Deliver friendly, efficient service and assist customers with product needs Provide product knowledge and recommendations when appropriate Resolve customer concerns quickly and professionally Inventory & Shrink Control Support ordering and inventory management to maintain strong in-stock conditions Ensure proper product rotation using FIFO (First-In, First-Out) standards Minimize shrink by identifying damaged, expired, or thawed merchandise Assist with inventory counts and accuracy processes Team Leadership & Support Supervise and support frozen department associates Delegate tasks and monitor completion to ensure productivity goals are met Assist in training and coaching team members on standards and expectations Promote a positive, accountable, and team-focused work environment Merchandising & Standards Maintain a clean, organized, and visually appealing frozen department Ensure all shelves and freezers are fully stocked, faced, and properly signed Verify pricing accuracy and signage compliance Support cross-merchandising opportunities with adjacent departments Safety & Compliance Follow all food safety and sanitation procedures Ensure safe handling of products and proper use of equipment Maintain safe working conditions, especially in freezer environments Comply with company policies and regulatory standards Qualifications High school diploma or equivalent required 1-2 years of grocery or frozen department experience preferred Prior supervisory experience is a plus Strong organizational, communication, and time management skills Ability to work effectively in a fast-paced environment Physical Requirements Ability to work in freezing temperatures for extended periods Frequent lifting, pushing, and pulling of up to 40-50 lbs Continuous standing, walking, bending, and reaching Flexible schedule including early mornings, evenings, weekends, and holidays Key Competencies Product Quality & Temperature Control Customer Service Excellence Leadership & Team Support Attention to Detail Execution & Efficiency Career Path Opportunities Frozen/Dairy Manager Dairy Manager Assistant Sales Manager Store Leadership Roles